Medical Front Office Clerk

Job Description

Job Description

Department:
PMG Parrish Medical Group

Schedule/Status:
8:00am-5:00pm; Full Time

Standard Hours/Week:
40

Location:
Port St. John

General Description:
| Under the direction of the Site Manager, this position is responsible for being the point person for patients and visitors.  Responsible for greeting patients, appointment scheduling, insurance verification, collection of copays, filing and phone communications.  This position shall exemplify the desired Culture of Choice and philosophies of Parrish Healthcare.  

Key Responsibilities: 

• Greets patients and visitors in a courteous and friendly manner both in person and via telephone, answers incoming calls from various callers including patients and other healthcare facilities providing information, assistance and support by identifying patients’ and other customers’ needs, clarifying information, researching every issue and providing solutions and/or alternatives answering questions and taking messages if needed, scheduling appointments.
• Schedules patient appointments and coordinate care with healthcare providers and clinical staff by scheduling, rescheduling or cancel patient appointments using EMR system. 
• Directs complex clinical questions to the appropriate medical staff or healthcare provider. 
• Verifies patient demographic and insurance information. Updating any changes of patient’s information in EMR completing full initial registration information of new patients following established policies and procedures. 
• Follows communication scripts when handling different topics, escalating urgent or emergent calls appropriately. 
• Navigate through patients’ chart in the EMR to locate appropriate information by documenting patient interactions, inquiries and appointment detail requests accurately.
• Maintains daily EMR worklist.
• Handles patient complaints and concerns professionally and empathetically, following escalation process to manager when needed. 
• Collaborates with clinical and administrative teams to resolve patient issues, transferring calls or patient casing needs to appropriate department(s).
• Informs patients of share of cost or co-pays for all types of payers as requested. Verifies coverage under insurance.
• Helps support patients with portal utilization, support and or new sign up.
• Prepares new charts, files, and maintains patient records; maintains, organizes, and pulls charts for upcoming patient appointments. 
• Assists department(s) with appointment reminders, referral management and rescheduling needs.
• Provides assistance via displaying soft skills such as clear and compassionate communication, patience and emotional intelligence under stress by displaying strong problem-solving abilities and active listening and attention to detail. Multi-tasking and time management a must. 
• Confirms appointments with patients via telephone one day prior to scheduled appointment.  
• Checks in patients confirming accurate and updated patient and insurance information is in chart as well as the EMR. 
• Performs billing and bookkeeping functions including collection of cash payments, posting, and balancing daily transactions and balancing deposits according to set billing protocols.
• Checks out patients, schedules for future appointments.
• All other duties as assigned. 

Requirements:

Formal Education:

• High school diploma or GED required. 

Work Experience:

• 0 to 1 year of experience in customer service, call centers, or medical office is preferred.

Required Licenses, Certifications, Registrations:

• None required

Full Time Benefits:
Eligible to participate in a number of PMG-sponsored benefits, including: 

• Benefits Start on Day 1 
• Health, Dental and Vision Insurance 
• 403(b) Retirement Program 
• Tuition Reimbursement/Educational Assistance 
• EAP, Flex Spending, Accident, Critical and Other Applicable Benefits 
• Annual Accrual of 104 Personal Leave Bank (PLB) Hours