Front Desk Coordinator

Purity Spa Med is seeking a professional, organized, and motivated Front Desk Coordinator to support the daily operations of our spa and provide an exceptional experience for both clients and staff. This position goes beyond answering phones and scheduling appointments. The Front Desk Coordinator plays an important role in keeping the spa organized, supporting technicians, maintaining accurate schedules and client records, assisting with business development efforts, and completing administrative tasks assigned by management. We are looking for someone who takes initiative, communicates professionally, pays close attention to detail, and is interested in growing with the company and taking on additional responsibilities over time. Proficiency with Meevo is strongly preferred. Key Duties & Responsibilities Greet and check clients in and out professionally and efficiently. Answer incoming calls, texts, emails, and client inquiries. Schedule, reschedule, and confirm appointments using Meevo. Educate clients on spa services, memberships, packages, promotions, and retail products. Encourage appropriate rebooking and assist clients with selecting future services. Handle client concerns professionally and escalate issues to management when necessary. Maintain an organized, clean, and professional front desk and reception area. Monitor supplies and notify management when inventory or operational items need attention. Help ensure spa policies and procedures are followed consistently. Maintain client confidentiality and handle sensitive information appropriately. Communicate management updates and operational information when directed. Complete administrative, organizational, and staff-related assignments provided by management. Assist with forms, documentation, client lists, reports, and other operational projects. Assist with client retention and reactivation outreach. Contact clients regarding appointment availability, provider updates, promotions, and appropriate follow-up opportunities. Help fill last-minute cancellations and underbooked schedules. Support promotional campaigns and other business-development initiatives assigned by management. Maintain familiarity with all Purity Spa Med services so client questions can be answered accurately and confidently. Qualifications Previous front desk, spa, salon, medical spa, hospitality, or customer service experience preferred. Experience with Meevo strongly preferred. Comfortable learning and becoming highly proficient with spa management and scheduling software. Strong written and verbal communication skills. Excellent organization and attention to detail. Professional and polished demeanor. Strong customer service and problem-solving abilities. Comfortable handling multiple responsibilities in a fast-paced environment. Reliable, punctual, and accountable. Able to work independently while also functioning as part of a team. Comfortable speaking with clients about services, promotions, memberships, and future appointments. Able to accept direction and complete tasks assigned by management in a timely manner. Must maintain professionalism and confidentiality when handling client and staff information. What We're Looking For The ideal candidate is someone who doesn't need to be reminded of every task. We value someone who notices what needs attention, takes initiative, follows through, and understands that the front desk plays an important role in both the client experience and the success of the business. We are especially interested in candidates who are looking for more than a temporary front desk position. There is an opportunity for the right person to grow within Purity Spa Med, develop additional administrative and operational skills, and take on increased responsibility over time. #J-18808-Ljbffr Purity Spa Med