Vice President of Client Services

Vice President of Client Services

About the Company

Prominent healthcare technology company

Industry
Hospital & Health Care

Type
Privately Held

About the Role

The Company is in search of a Vice President of Client Services to take on a senior leadership role with a focus on delivering exceptional client outcomes. The successful candidate will be responsible for the full post-sale client experience, leading departments in client implementations, operations, success, and professional services. This role demands a leader who can maintain a scalable services organization, ensure strong operational rigor, and partner cross-functionally to meet client expectations and drive successful product adoption. Key responsibilities include owning end-to-end client outcomes, serving as the executive escalation point for critical issues, and leading a high-performing team with a culture of accountability and continuous improvement. Applicants for the Vice President of Client Services position at the company should have a minimum of 10 years' experience in leading client services, customer success, professional services, or similar teams, with at least 5 years in a management role. The ideal candidate will have a proven track record of scaling services in high-growth, enterprise SaaS, or complex B2B environments, and experience in a healthcare or regulated industry is strongly preferred. The role requires a leader with a strong executive presence, the ability to influence across functions, and a value-driven mindset that emphasizes ownership, transparency, and collaboration. Success in this position is defined by the ability to deliver consistent, high-quality client experiences, ensure the scalability of the services organization, and foster a culture of continuous learning and knowledge sharing.

Travel Percent
Less than 10%

Functions

• Account Management/Optimization
• Operations