Fleet Support Coordinator

Fleet Support Coordinator

At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their trucking needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge.

Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. Join us in growing all aspects of our business while embodying these values.

Shift: Monday - Friday 9:30am - 6:00pm

On site at one of our locations: Madison, WI, Waukesha, WI or Wadsworth, IL

Job Purpose:

Under the direction of the Fleet Support Manager, the Fleet Support Coordinator works with dealership personnel, outside repair facilities, and customers to assist with fleet management and to maximize customer uptime and costs.

Essential Duties and Responsibilities:

Honor Commitment:

• Manage the repair process on assigned fleets to maximize customer uptime, demonstrating a commitment to customer satisfaction and minimizing disruptions to their operations.
• Work with lease and rental customers, the JX lease and rental fleet maintenance team, the used truck team, and certain external fleets to coordinate and assist with required service or repairs.
• Assist in dealers and customers with warranty repairs, ensuring timely and efficient resolution of warranty claims.
• Invoice and review repair orders, adhering to industry standards and company expectations, fulfilling administrative responsibilities and ensuring accurate billing practices.
• Work with support personnel to ensure timely reconditioning, demonstrating commitment to internal and external customers.
• Participate in on-call weekend breakdown call management, showing commitment to service availability.

Create Positive Experiences:

• Assist dealership personnel and customers with breakdown assistance and customer support issues, providing timely and helpful support in critical situations.
• Educate dealer staff and customers on remote diagnostic systems, empowering them with knowledge and tools to improve fleet maintenance.

Foster Life-Long Learning:

• Monitor diagnostic systems (Smartlinq) for select fleets, utilizing technology to proactively identify potential issues and optimize fleet performance.
• Review repair orders, issue purchase orders, review invoices, and research unit repair history to continuously improve understanding and management of repairs.

Exhibit Pioneering Spirit:

• Proactively address challenges related to diagnostics and repair processes, seeking innovative solutions to improve efficiency and effectiveness.

Demonstrate Good Stewardship:

• Collaborate effectively with dealership personnel, customers, and internal teams to ensure seamless service delivery and customer satisfaction.
• Conduct analysis and make recommendations on repairs to manage costs effectively.
• Adhere to safety protocols and maintain a safe working environment when providing on-site support, conducting training or meeting with customers.

Other Duties as Assigned:

• Adapt to the evolving needs of the organization and undertake additional responsibilities as required, reflecting our commitment to flexibility and responsiveness in meeting business objectives

Competencies:

• Priority Setting
• Customer Service
• Concise communication skills
• Problem Solving
• Technical Knowledge

Minimum Qualifications:

• High school diploma or equivalent and two years of related work experience required.
• 3-5 years experience as a technician or Service Advisor in a heavy duty truck environment.
• Intermediate Google Apps skills required
• Demonstrated organizational skills, attention to detail, and ability to work independently are required.
• Valid driver's license required.

Physical and mental demands:

• The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk; or hear. The employee is frequently required to use a phone, personal computer, copier, and printer/scanners. The employee is occasionally required to stand, walk, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, employees and the general public.
• Ability to effectively and professionally interact with customers, co-workers, and vendors to achieve optimal results.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Employee Benefits:

Insurance:

• Medical - PPO and HDHP options
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with company match
• Dental Insurance
• Vision Insurance
• Accident & Critical Illness Insurance
• Group Term Life Insurance (company paid)
• Short and Long-Term Disability (company paid)

Paid Time Off:

• Paid Time Off (PTO)
• Paid Holidays
• Volunteer Time-Off
• Paid Maternity/Paternity Leave
• Bereavement/Funeral

Compensation:

• 401(k) Retirement Plan with company match
• Incentive Programs
• Shift Differential Program
• Tool Rewards Program
• Safety shoe and glasses program

Other:

• Employee Assistance Program (EAP)
• Wellness incentives
• Company paid and provided uniforms
• Training: In-House, Instructor-Led, and Online

JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.