Administrative Support Coordinator

## Staffing Support CoordinatorApply: Lafayette, IN: Full time: Posted 3 Days Ago: JR108979Majority Women Employee-Owned. Empowered by Everyone to Transform Lives. **Overview**Are you passionate about developing people and helping staff become more confident, capable, and successful in their roles? Do you enjoy coaching, mentoring, and supporting employees while helping create a safe and supportive environment for the individuals we serve? **T.C. Harris School & Academy**, A MyPath Company, provides specialized services and dignified care for children, adolescents, and adults with special needs. Our mission is to promote independence and quality of life for those we serve.**Job Summary:**We are seeking a dedicated and detail-oriented **Staffing Support Coordinator** to support the development, training, and retention of our Direct Support Professional (DSP) staff. This position plays a key role in helping employees build the knowledge, confidence, and skills needed to provide high-quality care and support.The Staffing Support Coordinator will coordinate new-hire training and mentoring, provide hands-on coaching, monitor staff competency and programming fidelity, and support employees during challenging situations. This position requires strong communication skills, excellent documentation, sound judgment, and the ability to model effective verbal de-escalation techniques.**Key Responsibilities:****Training & Staff Development*** Ensure on-the-job training and floor orientation for new employees is completed according to regulations and within required timeframes.* Identify training and development needs through interviews, observation, surveys, discussions, and ongoing performance reviews.* Provide daily feedback to supervisors regarding new-hire progress and onboarding.* Conduct side-by-side training and coaching in the milieu to develop staff competency in real-time.* Provide 1:1 training and consultation to staff as needed.* Maintain required training certifications and staff training records.* Maintain accurate OTJT forms, coaching logs, and documentation for licensing and compliance reviews.**Mentoring & Retention*** Coordinate and oversee the new-hire mentoring program, including developing program goals, matching mentors and mentees, providing resources, monitoring progress, and evaluating outcomes.* Support staff professional development goals through ongoing coaching and feedback.* Coach staff in the moment and provide constructive feedback to strengthen performance and confidence.* Support retention efforts by helping create an engaged, supported, and collaborative programming team.**Crisis Support & De-escalation*** Serve as an approved company trainer in physical intervention and verbal de-escalation techniques.* Model excellent verbal de-escalation skills and appropriate responses to challenging situations.* Support staff during interventions and directly assist when necessary.* Maintain self-control and professionalism during crisis situations.* Properly and safely implement agency-approved intervention techniques.* Facilitate immediate staff debriefs following critical incidents to provide support and identify opportunities for improvement.**Quality & Program Oversight*** Conduct and document monthly staff fidelity checklists across all shifts to ensure adherence to organizational standards, policies, and procedures.* Review and analyze incidents monthly by shift and unit to identify trends and areas for improvement.* Provide feedback and recommendations to staff and managers to improve safety, performance, and operational effectiveness.* Support consistent implementation of programming standards and quality services.**Operational & Team Support*** Provide coverage support for Program Coordinators during absences to help maintain seamless program operations.* Provide shift coverage as needed to address staffing shortages and maintain continuity of services.* Support the programming department outside of normal business hours, including holidays and third-shift observations.* Attend supervisory meetings, in-services, and other meetings as scheduled.* Communicate effectively with internal and external customers while maintaining professionalism and confidentiality.* Promote a diverse, equitable, inclusive, positive, and collaborative work environment consistent with MyPath policies and values.**Comprehensive Employee Benefits Package**At **T.C. Harris School & Academy**, a MyPath Company, we are committed to supporting our employees' well-being, financial security, and professional growth.**Financial & Retirement Benefits*** 401(k) Retirement Plan with MyPath Financial Wellness Resources* Employee Stock Ownership Plan (ESOP)* On-demand Access to Earned Wages* Tuition Reimbursement**Health & Wellness*** Medical, Prescription, Dental, and Vision Plans* Flexible Spending Accounts (FSA)* Life & Disability Insurance* Voluntary Life Insurance Options* Accident, Critical Illness, and Hospital Indemnity Insurance* My Voyage Wellness Program**Work-Life Balance & Additional Perks*** Paid Time Off (PTO) Accrual* Employee Assistance Program (EAP)* Childcare Search Assistance* Employee Discount Program via PerkSpot* Pet Insurance DiscountWe value our employees and are dedicated to providing meaningful benefits that enhance our owners' lives.**Education & Experience:*** High school diploma or GED required; additional education in human services, behavioral health, education, or a related field preferred.* Experience working with individuals with developmental, behavioral, or emotional needs preferred.* Experience providing staff training, coaching, mentoring, or professional development preferred.* Experience with crisis intervention and verbal de-escalation preferred.* Experience working in a residential, educational, healthcare, or human services setting preferred.**Required Skills & Attributes:*** Strong verbal and written communication skills.* Excellent organization and attention to detail.* Ability to provide constructive feedback and coaching in a positive manner.* Ability to remain calm, professional, and effective during crisis situations.* Demonstrated ability to model effective verbal de-escalation techniques.* Ability to maintain accurate and timely documentation.* Strong interpersonal skills and ability to build positive relationships with staff, students, and leadership.* Commitment to confidentiality, professionalism, teamwork, and continuous improvement.* Passion for developing staff and supporting employee retention.**Additional Requirements:*** Must be available to flex your schedule based on program needs.* Must be available to observe and support staff across all three shifts, including occasional holidays and third-shift observations.* May be required to provide support outside of normal business hours.* Must be able to respond promptly and appropriately to emergency and critical situations.* Must be able to maintain required training certifications.* Valid Indiana Driver's License required; chauffeur/public passenger license preferred.* Must be able to safely implement agency-approved physical intervention techniques when necessary. #J-18808-Ljbffr