Operations Supervisor

Operations Supervisor

Location: Los Angeles, CA

Salary: $70,400 per year, exempt

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California's most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own and manage multi-family supportive housing and licensed residential care homes, and implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, and health care sectors.

In short, we do good work.

We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We're seeking inspired, talented people who want to be part of a team effecting profound change and who have fun doing it.

The Brilliant Corners' Operations Department is the agency's engine for delivering efficient, compliant, and scalable housing solutions statewide. Our team oversees organizational operations, ensuring that people, processes, and systems work in concert to advance our mission. We partner across departments to manage contracts, budgets, compliance, and other core operational functions. Whether supporting direct service teams, stewarding resources, or driving strategic initiatives, the Operations Department provides the infrastructure and coordination that allows the agency to operate effectively and sustainably. With a focus on service, collaboration, and accountability, we ensure that Brilliant Corners meets funder expectations, supports staff needs, and is equipped to adapt and grow, creating the foundation for housing solutions that transform lives.

The Operations Supervisor provides direct leadership to a team of Operations Specialists responsible for processing participant applications, move-in assistance, rental and utility payments, damage mitigation requests, and other financial transactions that support client housing stability. This role focuses on streamlining workflows, establishing best practices, and ensuring high-quality support to both internal and external stakeholders. The supervisor must be proficient in Sage Intacct or similar accounting systems to coordinate effectively with the Finance team, have experience with Salesforce or similar CRM system and skilled in Excel to generate reports, monitor team performance metrics, and present data to partners. The position also maintains regular communication with vendors, funders, case management agencies, and other partners to ensure timely, accurate, and customer-centered service delivery.

In addition, the Operations Supervisor is responsible for managing, coaching, and developing their team, fostering a culture of continuous improvement, accountability, and excellence. Working collaboratively with fellow Operations Supervisors and the Operations Managers, this role helps build a cohesive, client-service-oriented operational environment that supports the success of all program functions.

Duties and Responsibilities

Financial Processing & Compliance: Accurately process payments and financial assistance; maintain error-free records in Intacct/Excel; resolve exceptions and complex cases while ensuring full compliance with funder requirements, documentation standards, and audit expectations.

Data Quality, Reporting & Operational Insights: Maintain high-quality, policy-compliant documentation; track payments and workloads across systems; produce reports and metrics to monitor performance, identify risks, and drive process improvements

Cross-Functional Coordination & Customer Service: Collaborate with internal teams, case managers, and external partners to resolve documentation issues, ensure timely communication, and support urgent housing needs.

Team Leadership & Process Improvement: Supervise and develop staff; set performance expectations and ensure quality oversight; standardize workflows and streamline processes to improve accuracy, turnaround times, and alignment with program goals.

Core Competencies

Planning: Proactively plans and organizes work to achieve goals efficiently. Monitors progress, prioritizes competing demands, and persists despite setbacks

Motivating Others: Inspires and empowers team members by understanding their drivers, recognizing contributions, and fostering a positive culture. Adapts approach, encourages ownership, and celebrates successes

Managing Diversity: Cultivates an environment where all feel valued, respected and empowered. Promotes diversity, challenges biases, ensures equity, and enables open dialogue

Functional/Technical Expertise: Possesses advanced functional/technical skills of direct reports, enabling high-level task accomplishment, optimal partner support, and team development