IT - Support Technician

Description

IT Support Technician – Upland, CA

About Us

Lewis Group of Companies is one of the nation’s largest privately held real estate development firms. With over 70 years of experience, we’re committed to creating communities that thrive. We value honesty, long-term relationships, and high-quality standards that benefit our employees, residents, and the broader communities we serve.

Your Role

We are seeking a skilled and customer-focused IT Support Technician to join our Information Technology team. This role is responsible for supporting and maintaining communication, audio/video, and internet/intranet technologies across the organization. The ideal candidate will provide Tier 1 technical support, troubleshoot end-user issues, and help ensure reliable communication and collaboration systems company-wide.

Key Responsibilities

Communication Systems Support

• Configure, maintain, and troubleshoot communication systems including:
• Email applications and authentication flows
• Email signatures
• Desk phones, wireless phones, voicemail, and call routing rules
• Support mobile device deployment and management for iOS devices on both cellular and Wi-Fi networks

Audio/Video & Collaboration Support

• Set up, support, and troubleshoot conference room technology and online meeting platforms such as Microsoft Teams
• Support end-user A/V hardware including webcams, microphones, headsets, speakers, and conferencing equipment
• Assist with mobile conferencing equipment and background music streaming platforms across multiple locations

Internet & Intranet Support

• Assist with domain management, DNS setup, SSL certificates, web hosting, and vendor coordination
• Support and maintain WordPress websites and intranet platforms
• Help manage integrations related to internet and intranet services

Technical Support

• Serve as the first point of contact for Tier 1 technical support requests
• Diagnose and resolve technical issues efficiently and professionally
• Escalate complex issues when necessary while maintaining excellent customer service

Qualifications for Success

• 3+ years of experience in IT support or a related technical role
• Experience supporting communication systems and end-user technologies preferred

• Strong troubleshooting, analytical, and problem-solving abilities
• Excellent communication and interpersonal skills for working with employees, vendors, and executives
• Ability to provide professional and effective support to end users
• Proficiency with:
• Windows operating systems
• Microsoft 365 applications
• Device management platforms
• Service desk/ticketing systems

Compensation & Perks

The Lewis Group of Companies reasonably expects to pay between $55k-$70k (non-exempt/hourly $27-$34) per year for this role, with actual compensation based on skills, experience, and business needs. Additional benefits include annual merit increases and bonus opportunities, a cell phone Allowance of $100/month, a variety of health plans to choose from. A 401(k) Plan with company match, continued training, advancement potential, and much more.

Why Join Lewis?

At Lewis, we’re more than a property management company; we’re a community builder. We care deeply about our employees and believe in investing in your success, both professionally and personally. We foster a welcoming, inclusive workplace that values your contributions and supports your career growth.

To learn more about Lewis, visit our websites at www.lewiscareers.com and www.lewisapartments.com

Lewis is an Equal Opportunity Employer and encourages applicants of diverse backgrounds to apply.