Engagement Specialist

To support a growing practice, the full-time remote Engagement Specialist will establish trust with members, gather and verify information, and facilitate connections to clinical care teams through appointment scheduling and follow-up. Key responsibilities: Conduct inbound and outbound calls to educate members on the program and route calls to appropriate teams Verify provider information and document member interactions accurately in designated systems Coordinate and schedule outreach appointments with care team staff using approved tools Required qualifications: High School diploma or GED required 1+ years of experience in a fast-paced call center environment 1+ years of experience in healthcare Familiarity with medical terminology and HIPAA required Computer proficiency with MS Office and telecom devices