Senior Operations Manager

Senior Operations ManagerTriumvirate Environmental, one of the largest environmental services firms in North America, is seeking an Operations Manager to join our Mid Atlantic North management team. You will be responsible for all operations work, out of the Glen Burnie, MD location and will focus on recruitment and management of incoming Environmental Specialists.This role provides direct support to Senior Management in fulfilling the mission statement as well as direct support, mentoring and coaching of individual Environmental Specialists. A significant portion of time is dedicated to evaluating the performance, compliance, and safety aspects of the services we provide to our clients. This job requires full-time management and creativity to complete all tasks identified below.Triumvirate provides leading institutions in the higher education, life sciences, healthcare, and industrial sectors with diverse services and advice to assist them with compliance management. At Triumvirate, we strive to WOW both our employees and our customers. Our unique culture fosters growth, development, education, and creativity.This position reports to the Assistant General Manager.Essential ResponsibilitiesEmployee ManagementUsing the Environmental Specialist Advancement Program, work with your direct reports on their professional development and assist them in meeting, and exceeding, the competencies at each level of the program. Promote your direct reports through the program and transition to their next direct supervisor within the agreed upon timeline.Assist in the evaluation of Environmental Specialist's advancement and provide follow-up field training where weaknesses have been identified. This could include administering verbal or written warnings when managed personnel fail to comply with job functions/requirements.Participate in Triumvirate's COMPASS manager training, allowing you to develop the skill sets necessary to be a highly functioning and successful manager.Directly supervise a select number of Environmental Specialists and Material Handlers within Lab and Onsite Support Services.Develop goals with your staff, help track and motivate them to complete these goals within monthly Manager 1-1s.Identify individual strengths of direct reports and set them up with the tools to succeed in environments conducive to their growth and efforts.Develop and present trainings to Environmental Specialist and Material Handlers.Presenter for Yearlong onboarding cohorts.Provide technical, procedural, safety and cultural guidance resource for direct reports (Onsite Support and Lab Services).Run the biweekly ES meetings.Aid in orientation of new hires and the resource ordering (laptops, ipads, uniforms etc).Run the ROPE program.Work with Account Managers on job scopes, startups, or pre-huddle job meetings.Attend Monthly Account Meetings and drive client specific deliverables or supply ordering.Identify how employees interact with specific clients to predict success when positions open elsewhere.Be experienced in managing large teams of individuals at various stages of the Environmental Specialist Advancement Program.Communicate and collaborate with the niche staff to anticipate staffing needs and work with niche operations managers to find the best fit.Work with your direct reports to develop and implement their customer service skills at their client's site(s), ensuring delivery of the highest quality customer service.Develop your knowledge of Triumvirate's client niches, allowing you to more effectively manage your team as they work within multiple niches. Be a service level resource for clients and Account Managers.Understand Federal and State level regulations to ensure program quality and compliance on Lab Service Jobs and Onsite Support Accounts.Drive the WOW by supporting your staff and helping them to receive WOWs from employees and clientele.Safety and Quality ControlDrive quality and employee engagement through site visit program, including staff site visits, tracking of all visits and participating in site visit program.Create a culture of safety by driving the STOP audit program, collaborating with the ETSC team and attending all safety meetings.Provide support and leadership to the operational schedule to help lead our teams and provide onsite training, mentoring, and guidance to our field teams.RecruitmentWork with other Environmental Specialist Managers to oversee all hiring of Environmental Specialist openings in Mid Atlantic- North. Collaborate on improvements to the hiring program and work together to implement across New England (and beyond).Train to the Environmental Specialist hiring process, master it and begin to oversee the program from start to hire. This includes learning the applicant tracking system, phone screening, in-person interviewing and offer decision making.Work with other Operations Managers to lead monthly ES Orientation trainings for new team members.Attend job fair events for college recruitment or internships.Basic RequirementsBS in Environmental Science, Chemistry, Biology, or other related majors, or equivalent required2+ years of experience in the hazardous waste fieldPrior knowledge, experience, and compliance with DOT, RCRA, and other applicable regulationsMust be eligible to work in the United States without future sponsorshipMust have a reliable form of transportationMust be willing to consent to Motor Vehicle Record screening, criminal background check, pre-employment physical, and drug screen (inclusive of THC)Upon employment, you will be required to participate in a random drug screening program (inclusive of THC) as part of our company's commitment to maintaining a safe and healthy work environmentMust be able to lift 60 pounds on a regular basisMust be willing to work flexible hours within the work week (Monday through Friday)Must be able to report to designated office within 1 hour during Emergency Response rotating shiftsThe Operations Manager frequently handles hazardous chemicals and biological waste and is responsible for putting on and taking off personal protective equipment. This role is considered safety-sensitive.Preferred RequirementsPrior relevant industry experienceActive HAZWOPER 24 or 40 hour certificationWillingness to obtain Commercial Driver's License (CDL)Besides Health, Dental and Vision Insurance, we contribute to a 401k, offer a generous tuition reimbursement program, TONS of safety training for some positions with opportunities for external trainings and certifications, Mentorship & Career Succession Planning, Relocation Opportunities, Auto/Home insurance discounts, pet assistance discount plans, discounted movie passes & more!Triumvirate Environmental is committed to a diverse and inclusive workplace. As an Equal Opportunity Employer (EOE), Triumvirate does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you have a disability and need accommodation during the application and hiring process, please contact us at or call us at View phone number on click.appcast.io. The requirements listed above are representative of the knowledge, skill, and/or ability required. To view our California Privacy Notice and Policy, click here.Actual starting base pay may vary based on factors such as education, experience, skills, location and budget.Pay Range $95,000 —$125,000 USD