Director Of Operations

Company Description Holding Out HELP (HOH) is a nonprofit organization based in Draper, Utah that supports individuals from polygamous cultures as they work toward independence and self-sufficiency. The organization provides clients with essential resources, including food, clothing, housing, education, medical and dental care, and counseling. HOH offers a safe, supportive environment where people can rebuild their lives, access critical services, and develop practical skills. Team members collaborate closely to deliver compassionate, individualized care and connect clients with community resources. Role Description The Director of Operations (DOO) is responsible for the overall internal operations of Holding Out HELP. This position ensures that organizational systems, policies, personnel processes, grant requirements, facilities, contracts, risk management, and program operations are functioning effectively and in alignment with the organization’s mission and goals. The DOO provides operational leadership and oversight while working closely with the Executive Director, Administrative/Financial staff, Lead Case Manager, and other team members to ensure the organization can effectively support its growing client base. Reports to: Executive Director Revision Date: 10/24/2026 Type of Position: Full-time Work Schedule: Monday through Thursday, approximately 32 hours per week Salary: $55,000 annually Position Classification: Exempt (not eligible for overtime) / Hourly (eligible for overtime) Essential Functions Operations & Administration Oversee day-to-day organizational operations and ensure effective internal systems and workflows Develop, implement, and maintain organizational policies, procedures, and operational systems Identify operational needs and recommend improvements as the organization continues to grow Ensure appropriate communication and coordination between departments and locations Support the Executive Director in strategic planning and organizational development Human Resources & Personnel Oversee HR systems, personnel files, onboarding, offboarding, policies, and compliance Ensure staff processes are consistent with organizational policies and applicable employment requirements Support supervisors with employee-related concerns, documentation, and performance processes Coordinate with the appropriate financial/administrative staff regarding payroll information and approvals Supervision of Lead Case Manager Supervise and support the Lead Case Manager Provide oversight of case management systems, processes, documentation, and service delivery Ensure case managers have the resources, training, and support necessary to effectively serve clients Monitor program capacity, caseloads, and operational needs across locations Help ensure consistent standards of client care and documentation Financial Operations Oversight Oversee organizational financial systems and internal controls without performing the day-to-day bookkeeping functions Work closely with the designated financial staff member responsible for bookkeeping, payroll processing, deposits, bank deposits, reconciliations, and other routine financial transactions Review financial information and budget reports with the Executive Director and appropriate staff Help monitor organizational spending, budgets, grant expenditures, and financial controls Coordinate with the contracted CPA for audits, tax filings, and other CPA-level financial matters Ensure appropriate separation of financial duties and internal controls Oversee grant compliance systems and ensure required documentation, reporting, and deadlines are maintained Coordinate with staff responsible for collecting program data and financial information needed for grant reporting Monitor grant requirements and ensure programs are operating within approved grant guidelines Work with the Executive Director and grant staff to identify compliance concerns and corrective actions Oversee organizational contracts, vendor relationships, insurance, facilities, and property-related needs Ensure contracts and required documentation are current and properly maintained Coordinate facility maintenance, safety, security, and operational needs Assist with risk management and ensure appropriate organizational safeguards are in place Provide operational oversight of the volunteer program, ensuring the program is functioning effectively and supporting organizational needs The DOO does not directly manage volunteer recruitment, applications, or vetting Case Managers or the Volunteer Coordinator are responsible for the volunteer application and vetting process and for determining appropriate volunteer placement Ensure volunteer policies, documentation, training requirements, and compliance systems are being followed Work through the Volunteer Coordinator or Lead Case Manager and Case Management team to address volunteer-related operational needs or concerns Identify operational risks and recommend appropriate safeguards Ensure organizational policies and procedures are consistently followed Maintain appropriate insurance, safety, compliance, and documentation systems Escalate significant legal, financial, personnel, safety, or operational concerns to the Executive Director Qualifications Experience working in a nonprofit or social-service environment preferred 3–5 years of experience in operations management, nonprofit administration, social services, HR, compliance, or a related field Experience with organizational systems, policies, personnel administration, grants, budgets, contracts, vendors, or facilities Strong organizational and problem-solving skills Ability to supervise and support staff effectively Strong written and verbal communication skills Ability to manage multiple priorities in a growing organization Understanding of trauma-informed and culturally competent practices #J-18808-Ljbffr