Solution Architect

Solution Architect You are the architectural conscience of the platform and the technical translator at the front of every client engagement. Half your week is inside the product — reviewing ADRs, holding integration patterns coherent, and partnering with the data architect and senior dev to keep the architecture honest. The other half is in front of clients — taking real operational complexity and turning it into platform configurations the system can actually execute. You are not a slide architect. You write decisions down, defend them with reasons, and change them when the reasons change. This role only works if you genuinely enjoy both sides. The leverage is in the loop between them — what we learn in deployments shapes the platform, and what the platform enforces shapes how we deploy. You will sit in our headquarters in Dallas, TX on a hybrid schedule. The team is in office on Tuesdays, Wednesdays and Thursdays. What experience should you have: 10+ years of software engineering experience, with at least 4 explicitly accountable for system architecture — Principal Engineer, Staff Engineer, Solution Architect, or equivalent. Production experience with multi-tenant SaaS at meaningful scale. You have personally owned tenant isolation decisions and understand the difference between “we have a tenant_id column” and a defensible isolation model. Deep experience with event-driven or event-sourced systems in production. You have opinions about idempotency, schema evolution, and the cost of getting either wrong. Working fluency in the modern TypeScript/Node ecosystem (NestJS, Next.js, Drizzle, Zod, Postgres, Kafka/Redpanda, Temporal or comparable). You can read the codebase, make changes when it matters, and produce durable architecture artifacts — ADRs, RFCs, decision documents — that someone six months from now can act on. Direct experience leading rooms of senior client or executive stakeholders — consulting, enterprise customer engineering, field architecture, or technical pre-sales. You can translate “the engagement is slipping” into a technical control loop and back again. Nice to have: Background in professional services, agency operations, or management consulting — you understand engagement economics from the inside. Observability experience (OpenTelemetry, distributed tracing) at a depth that lets you design for it, not just consume it. Architecture decisions on AI-native or LLM-integrated systems — model gateways, agent orchestration, prompt versioning, or evaluation pipelines. Experience in compliance-conscious environments (SOC 2, HIPAA, GDPR) where audit trails and data residency are first‑class concerns. Public writing, conference talks, or open‑source contributions that show how you think. What you’ll be doing in this role Own the architectural coherence of the platform, ADR backlog, architecture reviews, system shape diagrams, the canonical event envelope, the tenant isolation model. You hold the line on invariants and write down why. Define integration patterns for every external system, identity providers, CRMs, project tools, communication systems, AI providers. You decide how we connect, not just whether. Build and own client deployment patterns, repeatable playbooks from “first connector” to “first signal” to “first governed action.” You author them, run the first few personally, and abstract them into reusable configurations as you go. Lead pre‑deployment architecture sessions with client technical teams, translating their identity infrastructure, data model, permissions, and compliance posture into a deployment plan the build team can execute. Carry the technical narrative externally. You can sit across from a client CTO, walk them through the architecture, defend it under pressure, and adjust where the pressure is legitimate. Mentor the founding engineering team on architectural reasoning, not by lecturing, but by showing your work in ADRs, reviews, and the way you make trade‑offs visible. You should not apply if: You want to architect from a whiteboard and hand off to others. We write code, we read code, and we ship. Client conversations drain you. Half this job is in front of people who don’t speak fluent engineering. You need consensus before deciding. We move with strong opinions, loosely held — emphasis on strong. Benefits Our total rewards program is designed for your protection, peace of mind, and overall well-being. In addition to our outstanding basics, we offer a net‑zero cost medical option, company contributions to your HSA, fertility support, fully‑paid parental leave, a monthly stipend for your lifestyle spending account, and much more. Applicants must be currently authorized to work in the United States on a full‑time basis. The company does not anticipate providing sponsorship for employment visa status (e.g., H‑1B, TN, etc.) for this individual position. By submitting your application, you consent to our collection, processing and disclosure of the contained personal data in accordance with our data practices. If you are a resident of the U.S. state of California, you can read about our data practices and your related privacy rights here. If you are a resident of the European Economic Area, Switzerland or the United Kingdom, you can read about our data practices and your related privacy rights here. #J-18808-Ljbffr