Client Support Specialist I

Job Description

Job Description

Position Summary

The role of Client Support Specialist I is vital to the success of the warehouse operations. This individual provides support to a limited number of assigned customers and to the Client Care Manager and team. This individual also serves as the liaison between the client and operations and is the principle point of contact for the client. The Client Support Specialist I must understand client expectations while partnering with operations to ensure outstanding service.

This individual is also responsible for providing operational support at one of eShipping Distribution Service’s warehouse locations to ensure efficient and timely pick-up and delivery, handling of customer orders, and shipments.

Daily responsibilities and activities include order and inventory management, customer service, data entry, billing, report generation and analysis, internal and external communications, Amazon portal routing, and miscellaneous administrative duties.

Essential Duties and Responsibilities

Duties include but are not limited to the following:

• Provide customer service and operational support for the distribution centers

• Maintain an open line of communications with customers

• Research shipment tracking requests and provide feedback, including resolution of misplaced orders and shipments

• Take responsibility for basic technology needs, including user skills with a variety of Microsoft Office software programs

• Monitor and maintain computer systems and networks, working with remote Subject Matter Experts to ensure operational efficiencies

• Handle internal communications with Business Development/Sales, Integrations, and Information Technology personnel to resolve customer problems

• Provide support to the Client Care Manager and team

• Other duties as assigned

Required Skills and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work independently with appropriate leadership oversight

• Excellent customer service, time management, and teambuilding skills

• Ability to work effectively in a fast-paced environment

• Excellent oral and written communication skills

• Ability to understand, interpret, and explain complex and abstract issues and respond appropriately

• Able to utilize sound, independent judgment and make responsible decisions and recommendations

• Excellent follow-through and detail orientation

• Able to effectively utilize computer programs including Word, Excel, and Transportation Management System

• Ability to work with a variety of people and personality types

• Able to work within a fast-paced team environment

• Work as necessary to meet customer needs

Minimum Education and Experience

• High school diploma or equivalent

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.

• Physical Demands: While performing the duties of this job, the employee is regularly required to remain in a stationary position. The general level of physical activity would be defined as sedentary. The employee is regularly required to operate a computer and other office productivity machinery, such as a calculator, telephone, copy machine, and printer. Some movements of the hands, arms, and wrists may involve repetitive motions. Specific vision abilities required by this job include the ability to detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, and assess various activities and surroundings.

• Cognitive/Mental Requirements: While performing the duties of this job, the employee is regularly required to comprehend and use basic language, either written or spoken, to communicate simple and complex information, ideas, and information. The employee is also required to use logic to define problems, collect information, establish facts, draw valid conclusions, interpret information, and deal with abstract variables for unique or unfamiliar situations. The employee must use problem-solving skills to formulate and apply appropriate courses of action for routine or familiar situations. The employee may be required to perform numerical operations including basic counting, adding, subtracting, multiplying, and dividing or more complex quantitative calculations.

• Work Environment: This position is primarily performed in a temperature-controlled office, with up to 40% work-from-home as an option.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee. Duties, responsibilities, and activities may change at any time with or without notice.

eShipping LLC is an equal opportunity employer.