Admissions Staff

About Us High Point & Affiliated Organizations is a health and human service agency whose mission is to treat and prevent substance use disorders and mental illness. High Point has programs located throughout Southeast Massachusetts offering a full continuum of care for substance use and mental health treatment, including inpatient, outpatient, residential, and community-based services. Programs and services also assist survivors of abuse, violence, and families experiencing homelessness. High Point believes that everyone has inherent goodness, worth, and dignity. Our goal is to help individuals and families achieve personal change and improve their quality of life. As we prepare to open our new Hyannis facility in October 2026, we are excited to welcome a thoughtful, experienced leader to help bring this vision to life. This is a unique opportunity to build something meaningful from the ground up—supporting clinical excellence, guiding a dedicated team, and expanding access to care in the community. Admissions Staff Duties & Responsibilities Respond to requests relative to admissions inquiries Enter all fields as available in the preadmission screen and intake assessment Verify eligibility and benefits with appropriate insurance carrier(s) Obtain faxes in accordance with HPHAO policy prior to admission Obtain approval for admission from appropriate staff member (if applicable) Schedule approved admissions according to HPHAO policy/procedures Scan all necessary paperwork and distribute accordingly Schedule patient in bed management and monitor bed management for vacant beds Make appropriate referrals to other agencies, when necessary Assist staff/patients in event of emergency Remain informed of current information concerning HPHAO policies/procedures Notify supervisor of any significant event and/or information which concerns the admissions department Maintain clean and orderly work environment Assist in orientation of new employees Ability to respond to TTY Complete preadmission screening and schedule client admission (if appropriate) Consult with Admissions Director/Admissions Manager/Nurse Manager/Site Director, and/or designees with regards to concerns with case consults/referrals for admissions that require further collaboration regarding potential admissions Utilize standard precautions at all times Demonstrate behaviors that recognize the rights of patients/clients as defined by the patient’s right Attend all departmental/organizational meetings as directed by Supervisor Attend mandatory training Other duties as assigned by Supervisor(s) Admissions Staff Requirements Must present as courteous and professional at all times Possess good telephone manner Demonstrate flexibility and ability to perform multiple tasks Must have excellent communication skills, including the ability to organize ideas in a logical and clear fashion Knowledge of basic computer skills and software programs including the ability to learn, use and train HPAHO’s electronic medical records Must have the ability to work with others in a cooperative and collaborative manner An understanding of the relationship between substance use and mental health issues and/or self-help programs An understanding of boundaries and ethics Comply with Federal Regulations, 42 CFR Part 2, Confidentiality of Alcohol Abuse Policy and HIPAA Regulations TB screening Certification in the HPHAO approved de-escalation program Admissions Staff Qualifications Minimum of a high school diploma or equivalent GED Candidates must have strong computer skills Experience with insurance verification, mental health and substance use disorders a plus Pay Rate: $22-$27/hr (Education & experience dependent) Any compensation range provided is an estimate based on current market data. The actual offer may fall above or below this range, depending on the candidate’s experience, skills, and geographic location. Benefits High Point’s main objective is to ensure all employees and their families lead fulfilling and healthy lives. We offer essential resources and support to build and sustain physical, financial, and emotional strength to achieve this. Our focus is on overall well‑being so you can concentrate on the things that matter most. Our benefits plan comprises medical, dental, vision, flexible spending and health savings accounts, life insurance, disability, 403(b) retirement, paid vacation/time off, and other benefits. Equal Opportunity High Point and its affiliates are equal opportunity employers. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, or any other protected characteristics. #J-18808-Ljbffr