Client Service Coordinator

Client Service Coordinator If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Job Summary The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures clear communication with associates and clients, and coordinates client and pet care in a welcoming, efficient manner. The CSC helps keep clients satisfied so they return and refer others. Responsibilities Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets for superior care and maximum team productivity. Maximize the number of pets seen by efficiently running the hospital to support wellness plan clients. Provide professional, efficient and exceptional service at all times: welcome clients and pets, ensure comfort, and educate them about pet health. Educate clients about Optimum Wellness Plans, preventive care, pet health needs and hospital services. Assist incoming clients by completing required documentation, entering pet information, using proper collars and tags, and ensuring prompt service. Assist outgoing clients by providing instructions, invoices, dispensing prescriptions, selling retail products and scheduling appointments. Manage finances by maintaining accurate balances and following opening and closing procedures. Perform administrative functions as needed. Other duties as assigned. Core Values Quality – the consumer is our boss, quality is our work, and value for money is our goal. Responsibility – total responsibility from ourselves and support for others. Mutuality – shared benefit that endures. Efficiency – use resources fully and act only where we excel. Freedom – freedom to shape our future and maintain profit. Qualifications High school diploma or equivalent (preferred). Minimum of one year of related experience (customer service preferred); veterinary tech or related medical background preferred. Must be at least 18 years old for duties involving radiography. Strong customer focus, peer relationships, integrity, action orientation, and listening skills. Preventive care knowledge, effective communication, client service skills, priority setting, and time management. Excellent written and verbal communication in English. Organizational and problem‑solving skills with a systematic approach. Proficiency with computers and common office software (Word, Excel, Outlook). Ability to multi‑task, manage distraction, and maintain accuracy. Ability to work long periods at a computer, handle pets, work weekends and evenings, and lift up to 50 pounds. Good hand‑eye coordination and vision for operating equipment. Benefits Comprehensive medical, dental, and vision insurance. 401(k) and Roth retirement plans with company match. Paid time off and holidays. Access to mental health resources, coaching, and counseling. Associate life insurance (company‑paid) and optional supplemental coverage. Company‑paid short‑ and long‑term disability coverage.Flexible Spending Account (FSA) and Health Savings Account (HSA). Paid parental leave for birth and adoption. Continuing education allowance for eligible positions. Backup child and elder care & family support resources. Fertility and family‑building support. Digital exercise therapy program. Voluntary protection benefits, legal plan, and identity protection. Commuter benefits. Three free Optimum Wellness Plans for pets. Exclusive discounts on products and services. Pay Range $16.79 – $21.46 per hour. We are an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability status, or veteran status. #J-18808-Ljbffr Banfield Pet Hospital