Bilingual Programs Manager (Spanish/English)

Our client is a respected, mission-driven nonprofit that supports individuals and families affected across the greater Los Angeles area. They are a small, close team, and every role has a direct hand in the help the organization provides. Run the 800 Helpline (information and referral) Manage the Helpline and set clear protocols so callers across the region get fast, useful help. Direct the team that handles incoming calls, completes intake, assesses needs, and shares information by phone, email, and mail. Refer callers to programs and community services, and provide case management and follow‑up where possible. Oversee the Emergency Assistance Program and the Safety Resource Program (pillboxes and ID bracelets). Coordinate with the national office, which manages the shared database and referral protocols, to keep data, quality, and ideas flowing both ways. Partner with the Spanish Program Specialist to keep materials current and right for a diverse community. Lead community education Plan and deliver First Aid trainings in schools and organizations. Coordinate the Brain Exhibit to teach students about brain health and seizure first aid. Grow the program's reach by recruiting, training, and managing parents, advocates, and professionals to deliver education themselves. Lead patient and family education Partner with centers and community organizations to run educational programs across the region, with a focus on underserved areas. Build new partnerships and keep strong ties with current partners so people get the latest information and treatments. Provide one‑on‑one education and advocacy, run sessions for the newly diagnosed, and bring in speakers on self‑advocacy. Manage supportive care programs Plan, run, and evaluate social, recreational, educational, and therapeutic programs. Programs may include Family Weekend Camp, Family Days and social outings, Summer Camp, Adult Social and Retreat events, art therapy sessions, Kids Crew events, and monthly support groups. Ensure every program meets the organization’s standards, even when other staff help run them. Support the wider team and mission Help the Executive Director guide other program staff. Serve as an ambassador in the community and take part in most organizational activities. Deliver programs in virtual formats and keep resources easy to find online. Work with the Development team on grant requests and reports, and help maintain donor relationships. Support teammates across awareness, advocacy, and signature events, since these areas overlap. Requirements Essential Fluent in Spanish and English, both written and spoken. Bachelor’s degree and at least 5 years of experience in program development and management. A valid driver’s license and reliable transportation for regular travel across the region. Strong attention to detail and the ability to manage several projects on different timelines. Excellent written, spoken, and interpersonal communication. Comfort working with a wide range of people, including clients of varying abilities and from diverse backgrounds. The ability to lead diverse teams that include staff, community organizations, and corporate partners. Strong skills in Microsoft Office and in working with databases. Willingness to work occasional evenings and weekends, and to make rare trips within the U.S. The ability to represent the organization in a professional and ethical way. Preferred Experience serving people and families. On‑the‑job training is provided. Familiarity with the organization’s mission and the ability to speak to it. Reports to: Executive Director Travel: Regular regional travel. Business mileage reimbursed at the standard rate. Benefits Salary of $65,000 to $80,000 per annum. Hybrid work schedule. 11 paid holidays per year. 2 personal days per year. Medical, dental, vision, and life insurance. 403(b) retirement plan. Paid office parking. Equal Employment Opportunity Statement: This organization is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status. #J-18808-Ljbffr Haldren