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Front Desk Supervisor

Hilton Worldwide Holdings

DESCRIPTION

Job Summary:

We are hiring a Guest Services Manager to oversee front desk operations and ensure guests receive exceptional service throughout their stay. This role is ideal for someone with strong leadership skills and a customer-first mindset who thrives in a busy hotel environment.

Benefits:
  • Competitive pay.
  • Leadership development programs
  • Hotel discount programs
Responsibilities:
  • Supervise front desk.
  • Handle escalated guest issues and special requests
  • Maintain scheduling and training for front desk team
  • Monitor guest feedback and implement service improvements
  • Collaborate with other departments to improve operations
REQUIREMENTS
  • 1+ years of hotel or hospitality experience, Strong leadership and problem-solving skills, Excellent interpersonal and written communication, Working knowledge of hotel software systems & Ability to work flexible shifts, including weekends
Vacancy posted more than 2 months ago

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