Guest Experience Manager - Lexus of Colorado Springs

Remarkable Guest Experience Manager Opportunity

Do you want to help transform the auto industry? Come let Lexus of Colorado Springs show you just how remarkable you can be!

At Lexus of Colorado Springs, our mission is to create a powerhouse of high-impact teams and leaders, deliver an exceptional and unforgettable experience for every guest every time, elevate and grow our manufacturer brands in our markets, and operate with discipline and focus to achieve operational and financial success. We are challenging the norm when it comes to both the car buying process and the employee experience, and as a Lexus of Colorado Springs teammate, you will play a direct role in that mission.

We value individuals who:

• Stay curious by seeking different perspectives, learning constantly, and adapting quickly
• Make it matter by maximizing impact and focusing on what matters most
• Win together by operating with a team first perspective
• Be caring by genuinely caring for and supporting others
• Act with courage by choosing courage over comfort in their decisions and actions, even when it is hard to do.

At Lexus of Colorado Springs we encourage and support career development, job opportunities across multiple professions, an inclusive culture where everyone is a leader (from entry level up to general management), and an almost obsessive focus on the employee and guest experience. Combine that with market-leading benefits and opportunities across multiple states, and we think you'll agree that YOU BELONG AT LEXUS OF COLORADO SPRINGS!

Your purpose as a Guest Experience Manager:

• Serve as the lead ambassador in fostering a high-quality guest and employee experience.
• Demonstrate expert level proficiency of the sales process and the Lexus brand.
• Provide a transparent, engaging, and hassle-free guest buying journey.
• Observe the sales floor to ensure every guest and employee is having their needs met.
• Ensure sales and performance goals are met and work to create performance improvement plans as needed.
• Acquire and maintain current state sales license, completing continuing education requirements as needed.
• Responsible for controlling the sale, to secure each sale and ensure that every vehicle sold is delivered.

Requirements

Basic Qualifications:

• Must be at least 18 years of age and have a valid driver's license to operate a motor vehicle

Additional Qualifications:

• Strong leadership and customer service skills with a guest-first mindset
• Advanced knowledge of automotive sales processes and premium brand standards
• Excellent communication, relationship-building, and conflict resolution abilities
• Ability to coach, motivate, and develop team performance to achieve sales goals
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Professional, transparent, and solution-oriented approach to guest interactions
• Ability to monitor sales floor activity and proactively address guest and employee needs
• Valid driver's license and ability to obtain and maintain required state sales licensing and certifications

Your Well-Being:

• Competitive Pay: $4,000 per month salary plus bonuses
• Flexible Work Schedule: Full-time hours
• Comprehensive Benefits Offering: Market-leading medical plans including PPO, HSA, and FSA options; multiple dental (includes orthodontics) and vision plans; varying vacation and sick leave available day 1; 4 week-paid parental leave available day 1; 401(k) match with 100% vesting after 1 year and immediate eligibility at age 18; short- and long-term disability options; accident and critical illness plans; basic life, pet, legal, & identity insurance
• Training and Development Opportunities for All Employees
• Extensive Employee Discounts: Vehicle purchases, parts, service, hotels, travel, and more
• Educational Reimbursement: General and specialized technical automotive degrees
• Employee Assistance Programs
• Paid Holidays: New Year's Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, Christmas Eve, & Christmas Day

Baxter Auto Group is one of the nation's leading automotive retail groups, serving the metro areas of Omaha, Lincoln, Kansas City, Colorado Springs, and Madison. The company operates 20 dealerships and represents eight of the nation's top automotive brands, including Ford, Lexus, Toyota, Audi, Volkswagen, Honda, Subaru, and Mercedes-Benz.

Baxter Auto believes its exceptional employees truly distinguish the company in the marketplace. It continually invests in maintaining a remarkable employee experience, including industry-leading benefits, a flexible work-life balance, and an experience centered around four key pillars: purpose, growth, well-being, and belonging.

Employment with Baxter is contingent upon applicants' successful completion of the background check process and drug screening test. Baxter embraces equal employment opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Baxter is an equal opportunity employer and does not discriminate on the basis of race, religion, national origin, sex, gender, gender identity, sexual orientation, marital status, protected veteran status, disability, age, or any other legally protected status. In addition, Baxter will provide reasonable accommodation for qualified individuals with disabilities. If you are unable or limited in your ability to submit an application because of a disability, please contact us at View phone number on click.appcast.io, option #4 to request accommodation.