Client Relations Specialist

Job Description

Job Description

Summary

The Client Relations Specialist is responsible for telephone and email sales and service communication, with clients traveling on Corporate Travel’s Charter Cruise and Group Tour events. Responsibilities include proactive and reactive communications with individual paying clients to ensure all elements of forthcoming trips are prepared to maximize the tour experiences. Such elements of communication include reservations and payment for trips, individual special needs or restrictions, purchase of travel insurance, general travel inquiries (questions concerning passports, ticketing, TSA regulations, etc.)

Responsibilities

• Flawlessly provide a professional, compassionate level of customer service to a wide range of personality types while maintaining integrity of Corporate Travel policies and procedures.
• Author and disseminate outgoing communications regarding trip information to individual clients and client-groups.
• Discuss invoices, receipts, refunds and other matters of commerce with clients.
• Collect and tender relevant and accurate client information to other various Corporate Travel departments.
• Train and sustain proficiency in all utilized reservation, CRM, and telephony platforms.
• Stay abreast of cruise and air travel regulations (immigration and customs rules, baggage information, etc.) and ensure all client relations correspondence conforms to current regulations.
• Embrace intermittent off-hour work and/or familiarization trips outside of Southeast Michigan.
• Administer telephone-based sales of travel insurance product to inquiring individual clients.

Requirements

• Patience with clients and peers and the ability to present calmly while under pressure
• Aptitude for work in a high-paced office setting
• Moderate skills in Microsoft Office Suite products
• Ability to work full-time
• Ability to travel for training purposes
• Exceptional written and oral communication skills
• Proficient in Microsoft Excel
• Three years of customer service experience (Preferred)
• High School Diploma or equivalent (Preferred)

\nCompany Description

Welcome to Corporate Travel Service, your trusted partner for over half a century. As a family-owned, full-service enterprise, we take great pride in curating exceptional experiences for both groups and individuals. Our expertise lies in crafting premium experiences, ranging from soul-enriching pilgrimages and luxurious cruises to enlightening educational tours and inspiring performance tours. With a dedicated team of professionals, we go above and beyond to ensure every individual we serve receives extraordinary and personalized care.

Company Description

Welcome to Corporate Travel Service, your trusted partner for over half a century. As a family-owned, full-service enterprise, we take great pride in curating exceptional experiences for both groups and individuals. Our expertise lies in crafting premium experiences, ranging from soul-enriching pilgrimages and luxurious cruises to enlightening educational tours and inspiring performance tours. With a dedicated team of professionals, we go above and beyond to ensure every individual we serve receives extraordinary and personalized care.