Office Services Specialist

Job Description
We're currently searching for an Office Service Specialist to join our Schiffert Health Center team in Blacksburg, VA to help us in our mission. So, if you're looking for an administrative role in a higher education medical setting, please keep reading.

HERE'S WHAT YOU NEED TO KNOW ABOUT THIS ROLE:
1) You'll be joining the Schiffert Health Center team; a department centered on the health and wellbeing of our student population by caring for them in their times of illness or injuries.
2) You'll be reporting to the Office Manager, in a regular twelve-month, 100% university staff appointment.
3) You'll serve in a multifunction capacity with in the Medical Records/Receptionist office to assure expedient and friendly patient flow.
4) You'll verify eligibility for services, compile, file maintain and transfer of student health records, and fulfill legal and accreditation standards.
5) You'll provide patient and visitor information and direction in a pleasant and efficient manner.
6) You'll determine patient needs, and make appointments or immediate referrals to clinical personnel as appropriate and enter data as required for immunizations and medical records.
7) You'll be offered a base compensation package between $39,000 - $42,700, along with a comprehensive benefits package which includes health insurance, paid leave, retirement, tuition assistance, VT discounts, and so much more!

HERE'S WHAT YOU NEED TO KNOW ABOUT THE UNIVERSITY:
1) THE UNIVERSITY: Virginia tech as an employer is committed to developing well-rounded employees who are active members of the university community as well as the community at-large. From comprehensive insurance plans to tuition assistance, Virginia Tech offers employees a variety of benefits and perks to help team members build a fuller and more balanced life.
2) THE DIVISION: For our students and ourselves, the Division of Student Affairs believes that changing the world requires courageous leadership and commitment to curiosity, integrity, civility, and service to others. Our culture is defined by a commitment to our aspirations for student learning.
3) THE TEAM: Schiffert Health Center's mission is to ensure the delivery of high-quality, accessible, cost-effective, and culturally competent medical care and health promotion for Virginia Tech students.

Required Qualifications
• Ability to exercise good judgment and initiative in accomplishing duties.
• Ability to deal diplomatically, efficiently, helpfully and pleasantly with the public, both in person and on the telephone and in diverse situations is of prime importance.
• Ability to interpret and follow written and oral instructions and to make decisions on medical referrals based on written protocols and verbal instructions.
• Strong oral communication skills and an outgoing manner with the ability to interact and maintain effective working relationships with the patients, general public and SHC staff.
• Experience in dealing with the public. Experience in a medical setting with demonstrated basic knowledge of medical terminology.
• Basic computer experience and knowledge desired.
• Knowledge of Virginia immunization requirements.
• Previous experience in medical office setting.

Preferred Qualifications
• Extensive years of experience working in a medical office setting; basic knowledge of medical terminology and electronic medical records.

Pay Band
2

Overtime Status
Non-Exempt: Eligible for overtime

Appointment Type
Regular

Salary Information
$39,000-$42,700

Work Schedule
Monday - Friday 8:00 am to 5:00 pm; Occasional Saturdays 9:00 am - 12:00 pm

Hours per week
40

Review Date
05/11/2026

Additional Information
The successful candidate will be required to have a criminal conviction check.

About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

For inquiries regarding non-discrimination policies, contact the Office for Civil Rights Compliance and Prevention Education at View phone number on click.appcast.io or Virginia Tech, 220 Gilbert Street, Suite 5200, Blacksburg, VA 24061.

If you are an individual with a disability and desire an accommodation, please contact Tanya Young at View email address on click.appcast.io during regular business hours at least 10 business days prior to the event.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer