Enterprise IT Technician

Job Announcement

Are you passionate about technology, customer service, and solving complex IT challenges? The Fairfax County Department of Information Technology is seeking an Enterprise IT Technician to join the Customer Experience Divisiona collaborative team dedicated to delivering exceptional technology support across the County. This is a cross-functional technical support position designed to provide flexibility across multiple customer-facing technology services. While the primary assignment will support the Mobility Services team, this position will also assist other Customer Experience teams as operational priorities evolve, including the Enterprise Service Desk, PC Lifecycle Program, Video Teleconferencing (VTC), Multifunction Devices (MFD), and other enterprise support initiatives. This position is eligible for a hybrid work schedule; however, candidates should expect to work primarily onsite. Because the role provides hands-on technical support across multiple Customer Experience teams, regular in-person attendance is an essential function of the position.

Employment Standards

MINIMUM QUALIFICATIONS: Any combination of education, training, and experience equivalent to the following: High school diploma or GED; plus four years relevant experience; or IT job-related course work from an accredited college or trade school in computer science, computer information systems, data processing, information management or a closely related field is preferred. NECESSARY SPECIAL REQUIREMENTS: The appointee to this position will be required to complete a criminal background check to the satisfaction of the employer. PREFERRED QUALIFICATIONS: Strong knowledge and experience providing technical support for desktop computers, laptops, mobile devices, or other enterprise IT hardware and software in a Microsoft enterprise environment. Experience supporting mobile devices, including iOS (iPhone and iPad) including provisioning, configuration, troubleshooting, or lifecycle management. Experience with ServiceNow, including ticket lifecycle management and trend analysis Experience providing direct customer support in an IT help desk, technical support, or customer-facing technology environment. Experience troubleshooting Video Teleconferencing (VTC) systems and multifunction devices (MFDs) Working knowledge of enterprise asset management practices Experience with AI-assisted service desk tools and automated troubleshooting solutions Strong interpersonal, customer service, and communication skills PHYSICAL REQUIREMENTS: Work is generally active and performed in a dynamic office and field environment. The position requires the ability to lift and transport computers and peripheral equipment during installations, moves, and replacements. All duties performed with or without reasonable accommodations. SELECTION PROCEDURE: Panel interview and may include exercise. Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including Spanish, Asian/Pacific Islander, Indo-European, and many others.) We encourage candidates who are bilingual in English and another language to apply for this opportunity. Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce. Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY View phone number on click.appcast.io. View email address on click.appcast.io EEO/AA/TTY.

Benefits

Merit Positions Fairfax County is proud to offer employees an attractive and comprehensive benefits program, including the following:

• Medical/Vision/Dental Insurance Coverage
• Group Term Life Insurance
• Long Term Disability
• LiveWell Program
• Flexible Spending Programs
• Paid Leave (annual, sick, parental, volunteer activity, and more!)
• Paid Holidays
• Contributory Retirement Plan
• Deferred Compensation
• Employee Assistance Program
• Employees' Child Care Center
• Continuous Learning Opportunities

Please click here (Download PDF reader) for a summary of our benefits. NOTE: Fairfax County Government is a qualifying employer under the Public Service Loan Forgiveness program. For more information about the PSLF program: Public Service Loan Forgiveness | Federal Student Aid

For additional details please visit the County's benefits webpage.

Non-Merit Positions

1. Non-Merit Benefit Eligible: scheduled to work a minimum 1,040 hours and no more than a maximum of 1,560 hours in a calendar year.
• Medical/Vision/Dental Insurance Coverage
• Flexible Spending Program
• Deferred Compensation
2. Temporary: scheduled to work a maximum of 900 hours in a calendar year.
• No benefits