Outbound Sales and Customer Service Representative

Outbound Sales & Customer Service Representative

We are seeking a motivated and customer-focused Outbound Sales & Customer Service Representative to join our team. In this role, you will proactively contact prospective and existing customers to generate sales opportunities, schedule appointments, follow up on leads, and provide exceptional customer service. The ideal candidate is confident on the phone, skilled at building rapport, and driven to achieve performance goals while delivering a positive customer experience.

Responsibilities

Sales & Lead Generation

• Make outbound calls to prospective and existing customers from company-provided lead lists.
• Identify customer needs and recommend products or services that provide value.
• Convert inquiries into sales opportunities and appointments.
• Follow up on quotes, abandoned leads, and previous customer interactions.
• Meet or exceed daily, weekly, and monthly sales and activity goals.
• Maintain accurate customer records and sales notes within the CRM system.

Customer Service

• Provide professional and courteous service during every customer interaction.
• Address customer questions, concerns, and objections effectively.
• Resolve customer issues or escalate them to the appropriate department when necessary.
• Educate customers on company products, promotions, and service offerings.
• Build long-term customer relationships that encourage repeat business and referrals.

Performance & Compliance

• Achieve established KPIs, including: outbound calls per day, contact rate, conversion rate, sales revenue, appointment set rate, customer satisfaction scores.
• Follow all company policies, procedures, and compliance requirements.
• Participate in ongoing coaching, training, and performance improvement initiatives.

Qualifications

Required

• High school diploma or equivalent.
• 1+ years of experience in sales, customer service, call center, or telemarketing.
• Excellent verbal communication and active listening skills.
• Strong objection-handling and negotiation abilities.
• Ability to multitask and navigate multiple computer systems.
• Proficiency with CRM software and Microsoft Office applications.

Preferred

• Previous outbound sales or call center experience.
• Experience with consultative selling techniques.
• Bilingual skills are a plus.

Core Competencies

• Customer Focus
• Sales Acumen
• Communication Skills
• Resilience and Persistence
• Problem Solving
• Time Management
• Goal Orientation
• Adaptability

Work Environment

• Fast-paced call center or remote work environment.
• Frequent outbound phone communication.
• Ability to remain seated and work at a computer for extended periods.

Success Profile

The successful Outbound Sales & Customer Service Representative consistently delivers exceptional customer experiences while achieving sales goals through proactive outreach, effective communication, and strong relationship-building skills. They are self-motivated, results-driven, and thrive in a performance-based environment.