Restaurant Manager

PRIOR RESTAURANT MANAGEMENT EXPERIENCE REQUIRED We are looking for a Restaurant Manager to help manage our Dunkin' team! A Restaurant Manager is responsible for providing strong, positive leadership to their team to deliver excellent and friendly guest experiences, operational excellence, and for helping to build profitable top-line sales. They are responsible for the overall operation of the restaurant according to Dunkin’ Donuts standards, franchisee standards, and in compliance with all applicable laws. Responsibilities Team Environment: Hire, train, and develop employees. Communicate job expectations to employees. Plan, monitor, appraise, and review employees’ job performance. Provide coaching and feedback; discipline when appropriate. Operational Excellence: Create and maintain a guest-first culture in the restaurant. Ensure all shifts are appropriately staffed to achieve guest service goals. Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws. Ensure Brand standards and systems are executed. Prepare and complete action plans; implement production, productivity, quality, and guest service standards. Complete audits and implement plans to drive system improvements. Profitability: Control costs to help maximize profitability. Execute all in-restaurant marketing promotions in a timely manner. Execute new product roll-outs, including team training, marketing, and sampling. Set sales goals and track results. Skills and Qualifications Fluent in English. Math and financial management skills. Restaurant, retail, or supervisory experience. At least 18 years of age (where applicable). High School diploma or equivalent. Competencies Great Focus: Understands and exceeds guest expectations, needs, and requirements. Develops and maintains guest relationships. Displays a sense of urgency with guests. Seeks ways to improve guest satisfaction; asks questions, commits to follow-through. Resolves guest concerns by following Brand-recommended guest recovery process. Passion for: Sets and maintains high standards for self and others; acts as a role model. Consistently meets or exceeds goals. Contributes to overall team performance; understands how their role relates to others. Sets, prioritizes, and maintains focus on important goals. Reads and interprets reports to establish goals and deliver results. Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results. Problem Solving and Decision Making: Identifies and resolves issues and problems. Uses information at hand to make decisions and solve problems; includes others when necessary. Identifies the root cause of a problem and implements a solution to prevent it from occurring. Empowers others to make decisions and resolve issues. Interpersonal Relationships & Influence: Develops and maintains relationships with the team. Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments. Encourages collaboration. Leads others; negotiates and takes effective action. Building Effective Teams: Identifies and communicates team goals. Monitors progress, measures results, and holds others accountable. Creates strong morale and engagement within the team. Accepts responsibility for personal and team commitments. Recognizes and rewards employees’ strengths, accomplishments, and development. Listens to others, seeks mutual understanding, and welcomes sharing of information, ideas, and resources. Conflict Management: Seeks to understand conflict through active listening. Recognizes conflicts as an opportunity to learn and improve. Resolves situations using facts, ensuring consistency with policies and procedures. Escalates issues as appropriate. Developing Direct Reports and Others: Works collaboratively with employees to create individual development plans to strengthen their knowledge and skills. Regularly discusses progress toward goals, reviews performance, and adjusts development plans accordingly. Provides challenging assignments for the purpose of developing others. Uses coaching and feedback opportunities to improve performance. Identifies training needs and supports resources for development opportunities. Business and Financial Acumen: Understands guest and competition; translates and applies expertise to address business opportunities. Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change. Has a working knowledge of profit and loss and other critical financial measurements in order to identify business trends, make adjustments accordingly, and set goals. Understands, analyzes, and communicates the key performance/profit levers and manages to these measures. #J-18808-Ljbffr