Intensive Case Manager

We are seeking an experienced Intensive Case Manager to support formerly homeless adults residing in Permanent Supportive Housing. This is a fully onsite position focused on helping residents maintain stability through ongoing case management, crisis intervention, resource coordination, and connection to community services.

Responsibilities

• Manage a caseload of 20+ residents in Permanent Supportive Housing.
  
• Conduct regular resident check-ins and assessments.
  
• Connect residents to mental health, healthcare, benefits, employment, and community resources.
  
• Coordinate services with behavioral health providers and property management.
  
• Provide crisis intervention, de-escalation, and housing retention support.
  
• Maintain accurate case notes, service plans, and program documentation.
  
• Participate in team meetings, trainings, and collaborative care planning.
  

Qualifications

• Minimum 2 years of case management experience working with homeless or vulnerable populations.
  
• Experience supporting individuals with mental health, substance use, or co-occurring disorders.
  
• Knowledge of Housing First, trauma-informed care, motivational interviewing, and harm reduction practices.
  
• Strong communication, documentation, and problem-solving skills.
  
• Ability to work independently in a fast-paced supportive housing environment.
  

Preferred

• Experience in ICMS, PSH, homeless services, behavioral health, or supportive housing programs.
  
• Familiarity with HMIS or other case management systems.
  
• Bachelor's degree in Social Work, Human Services, Psychology, or a related field
  

Pay Details: $24.00 to $28.00 per hour

Search managed by: Joanna Calderon


Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.


Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.