Resource Navigator -- Homeless Adults -- Overnight

Job Description

Job Description

Reports to: Tier 1 and Tier 2 Manager
Department: Housing Services
FLSA Status: Non-Exempt 
Location: Onsite
Hours: Wed – Sat, or Sun-Wed -- 10pm to 8am

Who We Are
Advance Pathways is the operator of the Aurora Regional Navigation Campus that addresses the needs of adults facing homelessness in Aurora with a goal for them to gain the needed skills to secure and maintain high quality, dependable employment, and lasting, secure housing. We provide about 300 people per night with emergency shelter and other housing program options as well as day services.

Advance Pathways brings together the needed talent, skills, and resources to empower individuals to embark on their journeys to a lifetime of housing stability and personal fulfillment. Following the philosophy of extending a “hand up,” staff at Advance Pathways not only provide needed tools for success, but mentor, train, and inspire the people we serve to achieve their highest potential while offering them the long-term support they need to be successful for a lifetime.

Position Summary:
The Resource Navigator reports to our housing manager and supports guests by maintaining a safe and supportive environment, and assisting with daily shelter operations. This role works with the Advance Pathways team to foster a safe and healthy environment while maintaining the facility, supporting guests through active listening, and providing a connection to resources.

Key Responsibilities

• Complete documentation and maintain accurate records in HMIS.
• Respond to crises using trauma-informed approaches.
• Monitor the facility to ensure a safe and respectful environment.
• Complete regular walkthroughs of the property.  
• Assist with shelter operations, including setting up and cleaning tables, chairs, and cots.
• Answer phone calls and direct guests to appropriate resources.
• Participate in team meetings and maintain professional communication.
• Maintain strict confidentiality of guest and organizational information.
• Light housekeeping duties.
• Additional responsibilities as assigned.

Qualifications

• Experience with HMIS or ability to obtain within 30 days of hire
• High school diploma or equivalent
• Skills using Microsoft Outlook, Word, and Excel preferred
• Conflict resolution and trauma-informed care experience
• Reliable transportation
• Valid driver’s license preferred
• Ability to pass a Colorado Bureau of Investigation background check
• Experience working with individuals experiencing homelessness preferred
• Ability to work with individuals from diverse backgrounds

The Successful Candidate:

• Must maintain a drug-free status (including THC) and be willing to submit to pre-employment and random drug and alcohol screenings in accordance with organizational policy and applicable law.
• Demonstrates strong alignment with Advance Pathway’s mission and vision, and a commitment to serving individuals experiencing homelessness.
• Dedicated to professional development and self-awareness.
• Familiar with trauma-informed and empowerment models.
• Strong administrative skills.
• Able to work independently with minimal supervision.

Benefits

• Compensation dependent on experience, beginning at $23/hour
• Paid time off plan begins at 2-weeks (10 days) per year.
• Sick time is accrued at a rate of 1 hour per every 30 hours worked   
• 403(b) Retirement Savings plan with an employer match of 3% with a vesting schedule.   
• 10 paid Holidays.  
• Comprehensive Medical, Vision, and Dental Insurance coverage.  

Benefits & Perks:
We offer a competitive benefits package designed to support our employees both personally and professionally, including:

• Paid Time Off (PTO): Starting at two (2) weeks per year
• Retirement: 403(b) Retirement Savings Plan with a 3% employer match, subject to a vesting schedule
• Holidays: Ten (10) paid holidays annually

Work Environment:
This is a start-up environment that values high standards of accountability, mutual respect, perseverance in the face of new and evolving challenges, flexibility, and a commitment to continuous improvement. We also believe a sense of humor and the ability to have fun while doing meaningful work are essential to our culture.

Disclaimers:
*Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.*

This job description is intended to describe the general nature and level of work being performed. It is not designed to be a comprehensive listing of all duties, responsibilities, or qualifications. Duties, responsibilities, and activities may change at any time, with or without notice.

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