Accounts Receivable & Collections Specialist

Accounts Receivable & Collections Specialist

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link or call DARS at View phone number on click.appcast.io, or DBVI at View phone number on click.appcast.io.

Working Title - Accounts Receivable & Collections Specialist

Role Title - Administrative and Office Specialist III

Role Code - 19013

FLSA - Nonexempt

Pay Band - Pay Band 3 ($35,000-37,000)

Position Number - 27500005

Agency - New River Community College

Division - New River Community College (Div)

Work Location - Pulaski - 155

Emergency/Essential Personnel - No

EEO Category - 6-Administrative Support

Full Time or Part Time - Full Time

Does this position have telework options? - No

Does this position have a bilingual or multilingual skill requirement or preference? - No

Work Schedule - Monday-Friday

Sensitive Position - No

Job Description - The selected candidate will manage and maintain the College's accounts receivable operations, ensuring accurate and timely processing of financial transactions. Responsibilities include processing accounts receivable transactions, generating invoices, monitoring outstanding balances, initiating collection activities, reconciling accounts, resolving billing discrepancies, and preparing the College's quarterly accounts receivable report. The position will coordinate billing for dual enrollment students and partnering school districts and manage the student debt payment plan process, including establishing agreements, posting and reconciling payments, monitoring compliance, and following up on delinquent accounts. Additional duties include administering the state setoff debt collection program, maintaining required documentation, reconciling payments, and ensuring compliance with state guidelines. The role will serve as the primary liaison with the College's contracted collection agency, manage collection activity, communicate with students and others regarding billing and payment matters, maintain accurate financial records, support audits, and perform other related duties as assigned.

Special Assignments - May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications - Knowledge of general office practices and procedures. Knowledge and understanding of Microsoft Office computer applications. Strong attention to detail with the ability to manage multiple tasks and assignments, meet deadlines, and work effectively in a fast-paced, team-oriented environment. Excellent oral and written communication skills with a strong student-focused approach and commitment to providing high quality customer service. Ability to work well with students, faculty, staff, and the public in a confidential, professional, and courteous manner. Demonstrated knowledge of the laws, regulations, policies, and best practices governing accounts receivable.

Additional Considerations - Additional qualifications that may be considered include education and experience in accounting, accounts receivable, or related financial operations; experience with PeopleSoft Student Information System (SIS), PeopleSoft Administrative Information System (AIS), or similar enterprise systems used in higher education; and an understanding of student financial services, college student demographics, and the financial challenges that may impact students' ability to meet payment obligations

Operation of a State Vehicle - No

Supervises Employees - No

Required Travel - No

Posting Detail Information

Posting Number - CLS_4592P

Recruitment Type - General Public - G

Number of Vacancies - 1

Position End Date (if temporary)

Job Open Date - 07/16/2026

Job Close Date - 08/03/2026

Open Until Filled - No

Agency Website -

Contact Name - Stacie Whitlock

Email - View email address on click.appcast.io

Phone Number - View phone number on click.appcast.io

Background Check Statement Disclaimer - The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link:

EEO Statement - The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement - The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADAandADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement - VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Quicklink for Posting -

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

1. Resume
2. Cover Letter/Letter of Application

Optional Documents

1. Alternative Hiring Process Letter
2. SF-50 (Documentation of involuntary separation from Federal Agency)