Insurance claims specialist

Job Description

Job Description

Insurance Claims Specialist

Total Compensation: [$55,000-$85,000] Location: Northfield, NJ — serving South Jersey Workplace Setting: Onsite and in the field

Position Summary

The Insurance Claims Specialist guides homeowners through storm damage claims from inspection to approved scope to completed work. When a storm comes through South Jersey, you are the person who makes sure the homeowner gets what their policy actually owes them.

This takes two skills that do not usually sit in the same person. You need to read a roof well enough to document damage accurately, and you need to read a scope and a policy well enough to hold a productive conversation with an adjuster about what the carrier missed.

The standard here matters. Our job is to document what is actually there, accurately and completely, and advocate for what the policy covers. We do not inflate claims and we do not keep people who do. A reputation for honest documentation is worth more to this company over ten years than any single claim.

About Veterans Roofing

Veterans Roofing was founded in 2021 by Marine Corps veteran Taylor Speirs and Paul Kabala. We protect South Jersey homes with disciplined craftsmanship, honest communication, and a service-first team culture that strengthens the communities we serve.

We are an Owens Corning Platinum Preferred Contractor and BBB A+ rated, operating out of Northfield and working across South Jersey.

Our core values are how we hire, how we promote, and how we part ways:

• Extreme Ownership

• Relentless Improvement

• Communicate with Clarity

• Adapt and Overcome

Built to Serve. Ready to Protect. Proven with Pride.

Success Looks Like

• Claims get approved for the full scope the damage actually warrants, because the documentation was thorough the first time

• Homeowners understand where their claim stands at every step and never have to chase you for an update

• Approved scopes match what production builds — no gaps discovered after the crew is on the roof

Objectives

• Conduct damage inspections.

• Document all storm damage thoroughly with photos and measurements in CompanyCam

• Prepare and submit complete claim documentation to carriers

• Meet adjusters on site for 100% of scheduled inspections

• Review every approved scope against actual damage and submit supplements where the scope falls short

• Keep claim status current in AccuLynx and update homeowners at every stage

• Hand approved jobs to production with complete scope documentation

• Maintain working knowledge of current carrier requirements and local code upgrade provisions

Competencies

• Identifies and documents storm damage accurately — hail, wind, water — and knows the difference between damage and wear

• Reads an insurance scope and finds what was missed

• Holds a professional, evidence-based conversation with an adjuster without becoming adversarial

• Explains a claim process to a stressed homeowner in plain language

• Documents meticulously, because the photos are the case

• Operates with complete integrity on what gets claimed

Education and Experience

• 2+ years in insurance restoration, claims, adjusting or roofing sales with claims exposure, required

• Working knowledge of property insurance policies, scopes and supplements

• Xactimate experience strongly preferred

• Valid driver's license and clean driving record, required

• Must not be afraid of heights, required — you will be on roofs documenting damage

• Demonstrated high performance in some arena — a previous role, the military, athletics, anywhere you had to be good at something and were

Physical Requirements

• Climbing ladders and walking roofs during inspections, at height

• Working outdoors in varied weather, including shortly after storms

• Driving throughout South Jersey daily

• Carrying ladders and inspection equipment

• Extended periods at a desk and on a computer for documentation and claim submission

Commitment to Diversity

Veterans Roofing is an equal opportunity employer. We hire on character, capability and work ethic — regardless of race, color, religion, age, national origin, sex, gender identity, sexual orientation, disability or veteran status. A team drawn from the full range of the communities we serve is a stronger team, and we build ours that way on purpose.

Veterans and military spouses are strongly encouraged to apply. The standards you were held to translate directly to the work we do here.

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We read every application and we move quickly.