Winery Ambassador

Job Description:

Who We Are:
Lithology is a Napa Valley-based winery rooted in a deep respect for the land and the role that soil plays in shaping exceptional wines. Our name reflects our philosophy and our commitment to showcasing how vineyard geology influences character, structure, and expression in every bottle we produce.
We partner with some of Napa Valley’s most distinctive vineyard sites, carefully selecting fruit that highlights the unique identity of each location. Our approach combines thoughtful vineyard stewardship with precise, minimal-intervention winemaking to craft wines that are both expressive and true to their origin.
At Lithology, we believe that great wine is best experienced through genuine connection. Our hospitality program is designed to be intimate, educational, and highly personalized, allowing guests to engage deeply with our wines, our story, and the land that inspires it all.

Position Summary:
Lithology is seeking a dedicated and enthusiastic Winery Ambassador to join our team in St. Helena. This role is ideal for someone who takes pride in delivering exceptional one-on-one guest experiences and thrives in a hospitality-driven environment. The Winery Ambassador serves as the face of Lithology, creating memorable and personalized experiences for every guest who visits our property. As a key member of a small hospitality team, you will have the opportunity to have an impact on the growth of an already exciting brand.

Key Responsibilities:
•  Provide warm, engaging, and personalized hospitality to all guests, ensuring an elevated and memorable tasting experience
•  Educate guests on Lithology wines, vineyard practices, and brand story with confidence and authenticity
•  Execute seated tastings, tours, and private dinners with attention to detail and professionalism
•  Build lasting relationships with guests to encourage repeat visits and wine club membership
•  Maintain a clean, organized, and visually appealing tasting and office environment at all times
•  Accurately process transactions, reservations, and wine shipments using POS systems
•  Collaborate with team members to ensure seamless daily operations and uphold brand standards
•  Assist with events, special activations, and other hospitality initiatives as needed
•  Build out dinners with private collectors and clubs with a focus on DTC sales outside of Napa
•  Other duties as assigned

Qualifications:
•  Strong work ethic and a proactive, self-motivated approach to responsibilities
•  Exceptional attention to detail and organizational skills
•  High level of integrity and accountability
•  Passion for hospitality, guest experience, and customer service
•  Ability to hold an engaged audience for a full 90-minute experience
•  Excellent communication and interpersonal skills
•  Ability to multitask and remain composed in any environment
•  Prior experience in hospitality, wine, or luxury service preferred
•  Must be at least 21 years of age and able to work weekends, holidays, and flexible hours
•  Ability to travel for tasting events and in market customer visits
•  Proficiency with OFFSET and other DTC tools preferred
•  Proven success in sales and developing/maintaining professional relationships
•  Proficiency in Microsoft Office

Physical Requirements:
•  Ability to stand and walk for extended periods
•  Ability to lift and carry up to 50 lbs (wine cases)
•  Comfortable working both indoors and outdoors in varying weather conditions

Why Join Lithology:
•  Opportunity to work in the heart of Napa Valley with a well-respected and growing wine brand
•  Collaborative team environment with a focus on excellence and authenticity
•  Ongoing education and development in wine and hospitality
•  Competitive compensation and potential for gratuities and incentives
•  We offer exceptional benefits package including full medical, dental, vision, life insurance and 401k with substantial company match
•  Vacation and sick time along with 10 paid holidays

How to Apply:
Please submit your resume and a brief cover letter sharing why you are passionate about hospitality and interested in joining Lithology.

Create a Job Alert

Receive an email alert when similar new jobs are posted. It's free, fast and easy.

Create Alert