Wine Ambassador (FT Wed - Sun)

Job Description:

About Us
C. Mondavi & Family is a fifth-generation, family-owned wine company deeply rooted in tradition, pride, and purpose. From our iconic Charles Krug winery (Napa Valley’s oldest) to our nationally distributed CK Mondavi and Family brand and our import portfolio of Valdo & French Blue, our legacy is built on passion, perseverance and an unwavering commitment to excellence. As one of the few remaining family-owned wine businesses in the industry, we take pride in our people-first culture where every voice matters and every action contributes to something greater. We move with urgency, adapt with purpose, and hold ourselves to the highest standards not because we have to, but because we care deeply about what we do and who we do it for.

Our team shares a bold drive to win, a commitment to craftsmanship, and a roll-up-your-sleeves mentality that turns challenges into opportunities. That’s the Mondavi way-honoring our past while building a future rooted in heart, hustle, and family.

We are proud to be recognized as a Top Workplace in the San Francisco Bay Area for five consecutive years. Our commitment to our people is rooted in the same values that have guided our family for generations: family first, work-life balance, and a tradition of craftsmanship where our work, like every vintage, is shaped with care, skill, and pride.

Job Summary
The Charles Krug Wine Ambassador will represent the culture and philosophy of Charles Krug/C. Mondavi & Family to guests. The Wine Ambassador will authentically live our values, have curiosity for people and will successfully generate long term, repeated business from existing and new customers. The Wine Ambassador will be engaging, have a passion for wine and storytelling, and know how to maximize sales opportunities.

Essential Duties and Responsibilities include but not limited to the following:
•  Provide guests with an outstanding experience at both the consumer and trade level by conducting tastings and tours while listening to the needs of each guest.
•  Maximize wine sales and wine club memberships while maintaining a high level of customer service.
•  Maintain and exhibit a thorough knowledge of the Charles Krug wine portfolio and keep up to date on general wine knowledge and industry trends.
•  Master the Charles Krug brand messaging and history and translate that information in an engaging manner.
•  Ability to work and manage multiple priorities in a fast-paced, dynamic environment, while maintaining a high level of detail and customer service.
•  Actively seek ways to improve efficiency, sales, and customer service.
•  Educate guests with accurate information about the winery, its wines, history and culinary program.
•  Perform daily tours.
•  Enter wine orders and shipping orders into Commerce7/POS.
•  Utilize excellent sales skills to increase wine sales and inform guests about shipping options, upselling, sales promotions, or special offers.
•  Introduce and promote wine club benefits and memberships.
•  Meet individual sales and wine club signup goals.
•  Assist existing members with pick-ups and orders, actively engaging them to build and maintain relationships.
•  Participate in daily opening and closing procedures, e.g. cleaning, restocking, opening wine stations, etc.

Qualifications (work experience, preferred skills and education):
•  Excellent customer service and sales skills and experience
•  Two years’ experience working at a winery, wine-related business, hotel or restaurant
•  Ability to multi-task and prioritize
•  Ability to work independently and make informed decisions while under general supervision and guidance
•  Ability to contribute to a positive work atmosphere by communicating with guests, colleagues, and management
•  Results and goal oriented
•  Excellent verbal and written communication skills with computer proficiency
•  Strong relationship building competency
•  Ability to work weekends
•  Wine knowledgeable with the desire to learn more, accreditation a plus
•  Must be 21 years of age
•  Must be able to lift 40 lbs.
•  Must be able to work in a standing position for long periods of time

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