Recruiter

Job Description

Key Responsibilities

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• Manage full-cycle recruitment for high-volume call center hiring classes from requisition intake through offer acceptance and onboarding coordination.
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• Execute recruiting strategies to meet staffing forecasts and class start requirements.
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• Build and maintain candidate pipelines through job boards, social media platforms, employee referrals, networking, and applicant tracking systems.
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• Conduct phone and virtual interviews to assess candidate qualifications, customer service aptitude, communication skills, and alignment with business requirements.
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• Partner with hiring leaders to provide candidate recommendations, interview feedback, hiring progress updates, and labor market insights.
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• Coordinate interview logistics and facilitate a seamless candidate and hiring manager experience.
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• Prepare and extend employment offers in accordance with established compensation guidelines.
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• Monitor candidate progression through the hiring process, proactively identifying and mitigating risks to class readiness.
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• Maintain accurate candidate records, dispositioning, and compliance documentation within the Applicant Tracking System (ATS).
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• Analyze recruiting activity, pipeline health, offer acceptance rates, and hiring metrics to drive hiring outcomes.
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• Support recruiting events, virtual information sessions, hiring fairs, and targeted sourcing campaigns.
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• Collaborate with cross-functional partners including Background Investigations, Onboarding, Compensation, Workforce Management, and Learning & Development to ensure successful class starts.
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• Ensure compliance with all applicable employment laws, company policies, risk management practices, and recruiting procedures.
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Preferred Qualifications

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• 2+ years of recruiting experience in high-volume, call center, customer service, sales, operations, or similar environments.
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• Experience supporting class-based hiring and large-scale recruiting initiatives.
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• Ability to manage multiple requisitions and competing priorities while maintaining service-level expectations.
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• Experience utilizing Applicant Tracking Systems (ATS) such as Workday, iCIMS, Taleo, or similar recruiting platforms.
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• Strong interviewing, candidate assessment, and relationship-building skills.
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• Excellent verbal and written communication skills.
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• Strong organizational skills with attention to detail and process accuracy.
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• Experience interpreting recruiting metrics and using data to drive recruiting decisions.
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• Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Outlook, and Teams.
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