Fleet Care Supervisor - Full Time (Los Angeles)

Why surf the wave with roadsurfer?
Become part of the #roadsurferfamily and work in a company culture where you are part of an open, fast-growing team with ambitious goals and positive team spirit. We stick together and combine a brutal hands-on mentality with fun at work! It means shaping the future of outdoor travel and building an ecosystem for sustainable outdoor travel.

Your responsibilities include but are not limited to:

• Oversee and coordinate all processes related to camper van preparation, ensuring they are ready for customer use.

• Manage the technical operations and provide guidance to Station Service Specialist and Station Support Agent, ensuring efficiency and high-quality work.

• Conduct training sessions and proactively contribute to the development of station agents to maintain operational and vehicle excellence.

• Support Station Manager with training and development of station staff during on boarding as well as any follow up training needed to ensure vehicle excellence.

• Completing daily list such as verification of black/grey tanks are empty prior to departure, confirm windshield fluid/coolants are at appropriate levels.

• Empty black/grey water tanks for campers utilizing proper personal protection equipment (PPE) and disposing of wastewater according to local/federal laws.

• Inspect returned camper vans for damage, report findings and initiate necessary repairs.

• Uphold and enforce quality standards in vehicle preparation and maintenance to ensure customer satisfaction.

• Ensure all the stock, C&R material, spare parts and any other station needs are ordered when needed

• Upon vehicle returns check for any damage, report this to into current roadsurfer software and coordinate with Damage Control Manager and Munich HQ and initiate the appropriate repairs.

• Build relationships with local workshops for service & maintenance needs.

• Keep vehicle maintained and up to date (oil changes, tire rotation etc).

Ensure weekly/monthly/yearly scheduled maintenance is completed.

What you need to surf the wave with us

You embrace our Core Values:

• Free Hugs – We’re open, optimistic, and always have each other’s backs.

• Trustety -We trust each other and speak openly and honestly.

• Fully Hands On – We’re pragmatic and get the right things done.

• Own Your Ship - We take responsibility and strive for excellence.

• Customer At Heart -We put our customers at the heart of everything we do

• College degree preferred in Business or Hospitality (or related field) and/or

• Two years+ of related experience in the retail/hospitality or direct RV industry.

• Strong customer service orientation with effective communication skills.

• Resilient problem-solving abilities and highly organized.

• Must be able to complete OSHA certifications within 90 days of hire.

• Strong written/verbal communication skills; able to read, write and speak English to interact effectively with a global customer base.

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

• This position requires the ability to drive our company vehicles, due to insurance requirements, candidates must be at least 21 years of age.

• Candidates must present and maintain a clear motor vehicle record and successfully pass a background check.

• Valid in state drivers license.

• Open availability to work weekends and holidays based on business needs .

Work conditions:
While performing the duties of this job, the employee is regularly required to stand, climb, stoop, kneel, walk, reach with hands and arms, use hands to handle, feel or type, and talk or hear. The employee must regularly lift and/or move up to 30 pounds; and occasionally lift and/or move up to 40+ pounds.

What We Offer :

• Competitive salary and Healthcare Reimbursement- (full time employees only).

• Opportunity to work in a dynamic and growing company.

• A collaborative and supportive work environment.

• Opportunities for career advancement within the organization.

• Annual Camper Rental Allowance

• 401k with 1% matching

• Telehealth & Teletherapy through Doctegrity

• PTO & Sick leave accrued as you work

Roadsurfer is an equal opportunity employer committed to a diverse and inclusive workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity or expression, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. As part of our hiring process, all candidates will be required to undergo a pre-employment background check. These checks may include, but are not limited to, criminal history, employment verification and driving record review.

Employment Eligibility Verification (E-Verify)

In compliance with federal law, all new employees will be required to complete Form I-9 and participate in E-Verify to verify their eligibility to work in the United States. E-Verify a federal program that electronically confirms the employment eligibility of all new hires. roadsurfer cannot offer sponsorship for this position.

Ready to surf?

We look forward to receiving your application! If you have any questions, feel free to reach out to us at View email address on aiapply.co , and we will get back to you as soon as possible.

ABOUT #ROADSURFER

We are more than Europe's largest campervan rental company. In 2021 we launched our platform roadsurfer spots in addition to our other products rent, abo and sales – a platform where you can discover and book unique camping spots. But that’s only the beginning. We are growing fast, so hop on board and join us on our journey. The roadsurfer philosophy is simple: rent an RV, start your adventure, be happy. Come ride the wave with us!