Operations Manager

POSITION OVERVIEW The Operations Manager oversees the day-to-day operations of their assigned center. Responsibilities range from administrative duties to the development of the center’s team, including but not limited to billing, payroll, general reporting, mutually beneficial scheduling of staff and patients, recruitment, hiring and onboarding of local administrative staff and support of this process for clinical staff, managing employee and client relations, ensuring financial health of the center based on prescriptive key performance indicators, maintaining a safe and effective facility and communicating with staff, patients, and families. ESSENTIAL DUTIES AND RESPONSIBILITIES Represent CARD professionally and ethically to internal and external stakeholders. Represent CARD in a positive manner and uphold all CARD standards and values. Communicate, implement, and represent CARD’s policies and mission at the center. Create and maintain strong staff engagement and culture. Recruit, hire, and onboard administrative and clinical staff on an as needed/ongoing basis. Supervise administrative staff and clinicians’ daily operations to ensure employee and patient satisfaction. Provide mentorship and career development to administrative and clinical staff, including providing feedback via on-going 1:1 meetings and annual performance management process. Schedule all clients and staff to ensure the fulfillment of individually contracted hours and minimum billing requirements. Partner with the center Clinical Supervisor to obtain/maintain high scores in patient and staff satisfaction. Accountable for learning and employing business systems, legal practices, HIPAA compliance, and technology as mandated by CARD. Track data and prepare management reports (reports include but are not limited to: potential client list, contract fulfillment, billable percentages, timesheets, turnover, applicant tracking, P&L). Prepare and maintain client rosters and files, including the timely and accurate completion of assessments for the purpose of re-authorization. Manage all aspects of the center’s purchasing budget and oversee the tracking of equipment and devices. Lead outreach efforts to meet minimum growth requirements each month and establish mutually beneficial relationships with community entities (e.g. schools, doctor offices, parent organizations, etc.). Lead improvements in areas of KPI’s, patient retention, staff development and retention, and division growth to support the financial health of the center and CARD. Maintain client and employee privacy in accordance with CARD policy and HIPAA regulations. Responsible for facility cleaning, hygiene, safety and maintenance including utilization of approved vendors; ensure all procedures are followed and documentation is maintained. Meet regularly with the Region Director. Attend required trainings and meetings. Other duties as assigned. EDUCATION, CERTIFICATIONS AND EXPERIENCE High School Diploma or GED required. Bachelor’s Degree in business, accounting, finance, administration or management preferred. A minimum of 2‑4 years’ experience in management required. Some experience in healthcare settings preferred. KNOWLEDGE, SKILLS AND ABILITIES Demonstrated ability to work independently. Ability to lead in a complex and sometimes stressful environment while maintaining a calm and focused demeanor. Decisive with an operational, implementation, and detail-oriented perspective. Excellent leadership and people development skills; leads by example. Proactive, results-oriented, creative problem solver. Demonstrated ability to exercise considerable judgment, maintain confidentiality, and communicate in a diplomatic manner. Ability to prioritize and execute effectively. Effective interpersonal relationship skills and the ability to communicate effectively with staff and families. Ability to work closely with the families of patients for the patient’s overall success and quality of care, including setting of expectations and enforcement of policy. Desire to learn the clinical side of the CARD model. Excellent written and verbal communication skills, including phone and e‑mail etiquette. English proficiency, both verbal and written, is required. Excellent computer skills including Outlook, Word, Excel, and PowerPoint. Ability to work extended hours, weekends, and holidays pursuant with industry demands. Key characteristics: professional, reliable, adaptable, compassionate, active listener, enthusiastic. WORK ENVIRONMENT Includes both a typical office environment, with minimal exposure to excessive noise or adverse environmental issues, and overnight travel as needed based on Region needs. Mode of transportation for travel typically will include automobile and plane. PHYSICAL REQUIREMENTS Be able to work with patients who are seated on the floor, in small chairs, or other home, school, community and clinic environments. Move frequently throughout the therapeutic setting to gather materials, anticipate and respond to the movement of a patient, and/or provide instruction in a variety of settings, such as school, playground, clinic, or community locations. Constantly position oneself to participate and respond to the movements and behaviors of patients, including but not limited to bending to assist a patient, kneeling/crouching to teach a play skill, hurrying to block an open doorway, or reaching to prevent a patient from entering a traffic congested street. Be able to utilize continuous visual tracking in order to monitor the movement of patients, as well as the items and circumstances in the surrounding environment. Occasionally move to evade aggressive behaviors and/or physically block attempts to aggress towards others. Responding to behaviors may occasionally require bearing weight of a patient who is leaning, pushing, etc. Occasionally use modeling to teach gross motor skills, such as climbing or jumping, and fine motor skills such as clapping or opening a container. Work in both indoor and outdoor settings as they relate to the patient’s natural environment, which may include being outdoors in a variety of weather conditions (e.g., community skills, recess in a school setting, etc.). Be able to lift-up to 30 lbs. while assisting patients. COMPENSATION RANGE $65,000 - $75,000 per year + bonus potential. EEO STATEMENTS Click to access EEOC Workplace Poster. Click to access IER Right to Work Poster and E-Verify. #J-18808-Ljbffr