Sr. Account Manager, Client Success (Field Operations)

DISA Global Solutions is a leading safety and compliance provider supporting more than 55,000 customers worldwide, including over 30% of the Fortune 500. With 1,600+ team members across 30+ locations, we’ve delivered innovative solutions since 1986 and process more than 20 million orders each year. As a multi-year Top Workplaces award winner, DISA offers competitive pay, robust benefits, and a collaborative, growth-focused culture. Employees enjoy ongoing training through our internal learning and development team, monthly appreciation events, and numerous opportunities for career advancement.

The Senior Account Manager, Customer Success serves as the primary liaison for a dedicated portfolio of key DISA clients/owners. This role is focused on nurturing long-term partnerships by deeply understanding client/owner needs, driving strategic value, and identifying opportunities to expand services. The successful candidate will bring a consultative approach to account management, blending client insight, business acumen, and solution-oriented thinking to consistently exceed expectations.

Work Location: Remote (Louisiana), Candidates must reside in Louisiana.

Essential functions, responsibilities:

• Act as the main point of contact for a portfolio of assigned clients/owners, building trust and delivering proactive support and solutions.
• Gain deep insight into each clients/owner's business model, hiring and onboarding processes, goals, KPIs, and workflows.
• Develop and maintain detailed account and project plans that outline objectives, timelines, and progress for each client/owner. Grow the account through Upsells and Cross Selling.
• Serve as a strategic partner to client/owner by understanding their organizational structures and challenging them to consider innovative solutions.
• Engage with client/owner stakeholders at all levels—from procurement teams to C-suite executives—to identify opportunities and close business.
• Track and analyze sales trends, revenue generation, and potential competitive threats within accounts.
• Consistently meet or exceed defined revenue targets and account growth objectives.
• Ensure that all services provided align with client goals, expectations, and internal KPIs.
• Lead and deliver impactful Quarterly Business Reviews (QBRs), highlighting service value, performance, and recommendations, often onsite and in person.
• Prepare for and follow up on key meetings and engagements including presentations, site visits, and strategy sessions.
• Proactively identify and resolve systemic issues, including performing root cause analysis and implementing solutions.
• Coordinate with internal and external stakeholders to align on client/owner needs and project deliverables.
• Oversee and follow up on client/owner escalations and open issues related to operations, billing, technology, or customer service.
• Maintain accurate and up-to-date records of account activities, meetings, and communications in CRM (Salesforce).
• Share and implement account management best practices across the team.
• Participate in additional projects and responsibilities as needed.
• Additional duties as assigned.

Key Skills and Experience:

• High School Diploma or GED required, bachelor's degree preferred, or equivalent work experience.
• 7 years of experience in strategic Account Management, preferably in the pre-hire screening, background screening, or HR services industry.
• Proven success managing complex solutions with senior-level stakeholders, including C-suite executives.
• Strong communication, negotiation, and presentation skills.
• Ability to build and sustain relationships across all levels of an organization.
• Organized, self-motivated, and results-driven, with excellent attention to detail.
• Professional demeanor with high business maturity and problem-solving capabilities.
• High level of proficiency in Microsoft Office and CRM tools such as Salesforce.
• Willingness to work flexible hours and travel occasionally for client meetings or industry events.
• Strong business writing practices and analytical skills, including the ability to interpret business and technical documents.

Travel: This position requires regular travel to support client meetings, industry conferences, trade shows, networking events, and business development activities. Travel is expected to be a minimum of 25% and may increase based on business needs.

Work Schedule would be within the following hours of operation: Monday - Friday 8:00 am – 5:00 pm CST

Benefits:

• Personal and Sick Paid Time Off.
• 401k with a highly competitive match.
• 11 Paid Holidays
• Medical/Dental and Vision.
• Group Life Insurance, HSA/FSA
• Employee Assistance Program
• Educational Assistance Program

Internal Mapping: This role aligns to the internal job profile of Sr. Account Manager, Client Success within the Client Success job family.

Physical Working Conditions: Physical Requirements:

• While performing the duties of this job the employee is regularly required to speak, hear, have close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Walk (occasionally), sit- up to 8hrs. a day, stand (occasionally), use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms, able to lift-up to 15lbs.(occasionally).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation for this role is determined by factors such as skills, experience, education, training, and internal equity. Pay may also vary based on geographic location in accordance with our compensation practices.

Job Pay Range

EEO/M/F/Vet/Disability