Administrative Support Specialist - WIC

Administrative Support Specialist

The Opportunity Alliance is looking to fill an Administrative Support Specialist role with our Women, Infants, and Children (WIC) program.

The Special Supplemental Nutrition Program for Women, Infants, and Children better known as the WIC Program serves to safeguard the health of low-income pregnant, postpartum, and breastfeeding people, infants, and children up to age five who are at nutritional risk by providing nutritious foods to supplement diets, information on healthy eating including breastfeeding promotion and support, and referrals to health care.

The Administrative Support Specialist is a receptionist and clerical position that contributes to the accomplishment of the Agency's mission through the provision of administrative support to designated departments within the Agency, namely WIC. This position primary function is to answer all incoming calls and check-in participants for their appointments at the Portland WIC office at 175 Lancaster Street from 8:30-4:30 M, W, Th, Fr and 10-7 on Tuesdays. The Administrative Support Specialist performs clerical tasks and is efficient in communicating with colleagues and participants. Maintaining a trauma informed setting with dignity and respect for all who enter the program is required. Additional components included are administrative support/duties for the WIC program, managing office tidiness and supply organization, and supporting other TOA program staff as needed.

Schedule: Full-time, 40 hours per week

Location: Portland, ME

Qualifications:

• High school diploma or GED certificate required.
• Willingness to complete on-the-job training and work-related courses and workshops in the area of perinatal, infant and children's health services.
• In addition to fluent English, Multi-Lingual skills and/or fluency a plus.
• Experience living or working in a multicultural and socioeconomically diverse environment.
• Experience communicating with phone interpretation required.
• Must have experience and/or strong commitment to working with caregivers and young children.
• Ability to complete tasks while background noise is normal (children in waiting room).
• Must be able to engage people with respect and dignity.
• Ability to maintain confidentiality required.
• Experience in data entry and computer scheduling a plus.
• Knowledge of computer programs including but not limited to Microsoft Outlook, Microsoft Word, Microsoft Excel; excellent customer service skills required, basic office management and administrative skills required.
• 3-5 years' administrative support or reception experience in a busy office with multiple demands and client/program interactions preferred. Experience in a health or social service setting a plus.
• Excellent communication and interpersonal skills required.
• Ability to work in a fast-paced environment required.
• Ability to work as a cohesive member of a team required.
• Basic knowledge of or personal experience with WIC / Head Start / or other local health and human services programs a plus.
• Must be able to successfully pass a criminal background, child protective service check & sex offender check.
• Must not be on the state or federal suspension and disbarment list.
• Must be able to exert moderate physical effort with occasional standing, walking, reaching, stooping, bending, kneeling, crouching, typing and frequently lift and carry small children or material weighing up to 25 pounds.
• Normal office conditions such as sitting, with occasional standing, walking, reaching, stooping, bending, kneeling, crouching, typing and lifting to 10 pounds.
• Driving may be necessary to attend meetings and trainings but is not a primarily and essential job responsibility.

Benefits include but are not limited to:

• Generous paid time off accrual
• 9 paid holidays per calendar year and up to 3 floating holidays per calendar year
• Excellent medical benefits at very reasonable cost
• Dental and Vision insurance options
• Agency paid basic life insurance and STD & LTD disability insurances
• 403(b) retirement with a generous agency match (all employees are eligible)
• Tuition Reimbursement offered once per year through an application process
• The Opportunity Alliance (TOA) is a qualified employer under the Public Service Loan Forgiveness (PSLF) program.

To learn more about our benefits please visit.

The Opportunity Alliance is "Helping People Reach for a Brighter Future".

Mission: The Opportunity Alliance works with people to build better lives and stronger communities. We provide advocacy, leadership, and support to identify the goals and address the needs of individuals, families, and communities.

The Opportunity Alliance (TOA) is a dynamic, results-focused Community Action Agency providing approximately 50 integrated community-based and clinical programs serving more than 20,000 people annually throughout the state of Maine. With over 50 years of experience, TOA draws from a comprehensive set of programs which address issues such as mental health, substance use, homelessness, lack of basic needs, and access to community supports. Through an extensive array of services, TOA provides opportunities for individuals to stabilize fragile situations and then works with them to achieve self-sufficiency. TOA is client-focused with extensive experience working with diverse client populations. TOA programming includes four key sectors of service:

• Mental Health & Wellness
• Community Building
• Family & Early Childhood Education
• Economic Resources

If you are viewing this posting on a third-party site, please visit our website at to apply.

Please submit a cover letter and resume along with your application.

Thank you!