Electrical Service Manager

Job description: As Pacific Heating & Cooling continues to expand its residential home services, the Electrical Service Manager will play a key leadership role in developing the Residential Electrical Department into a high-performing and profitable division. This hands-on leadership role blends operations and technical expertise, with a focus on recruiting and developing a skilled team, establishing effective processes, ensuring compliance with Washington State regulations and electrical codes, and delivering an exceptional customer experience. Responsibilities include: Lead the development and continued growth of Pacific Heating & Cooling's Residential Electrical Department. Build a team of skilled, customer-focused electricians by recruiting, hiring, onboarding, coaching, and retaining top talent. Implement and reinforce department operating procedures, service standards, and best practices that align with Pacific Heating & Cooling's expectations and proven practices used by leading residential electrical service companies. Establish a culture of accountability, professionalism, safety, and continuous improvement. Partner with the General Manager to identify opportunities for department growth, expanded service offerings, staffing needs, and operational improvements. Work collaboratively with the HVAC and Plumbing departments to provide a seamless customer experience and identify opportunities for cross-training and cross-selling. Support the development of electrical maintenance agreements, service offerings, pricing strategies, and long-term department growth initiatives. Ensure the department has the tools, equipment, inventory, and resources necessary to operate efficiently and deliver exceptional customer service. Stay current on industry trends, emerging technologies, and best practices to help position Pacific Heating & Cooling as a leader in residential electrical services. Qualifications & Requirements Washington State EL01 or EL02 Electrical License in good standing. Minimum of five years of residential electrical service and installation experience. Minimum of three years of leadership, supervisory, or management experience within the electrical industry. Demonstrated experience leading, coaching, and developing employees. Strong understanding of residential electrical systems, troubleshooting, panel upgrades, service changes, and code compliance. Thorough knowledge of the National Electrical Code (NEC), Washington State Labor & Industries regulations, and local permitting requirements. Valid Washington State Driver License with an acceptable driving record. Ability to successfully pass a background check and any required pre-employment screenings. Preferred Qualifications Previous experience managing a residential electrical service department. Experience helping launch, grow, or significantly expand an electrical service operation. Experience with ServiceTitan or similar field service management software. Strong understanding of departmental financials, including budgets, profit and loss statements, labor management, and key performance indicators. Experience with technician performance coaching, ride-alongs, recruiting, interviewing, and employee development. Knowledge of flat-rate pricing, residential service sales, and customer experience best practices. Experience with electrical service replacements, standby generators, EV chargers, surge protection, and other residential electrical upgrades. Leadership Expectations The successful candidate will demonstrate the ability to: Lead with integrity and professionalism. Build trust and accountability within the team. Coach and develop employees through regular feedback and field coaching. Make sound operational and financial decisions. Effectively communicate with employees, customers, and leadership. Hold team members accountable to established company standards and performance expectations. Promote a positive culture focused on safety, quality, customer satisfaction, and continuous improvement. Why Join Pacific Heating & Cooling At Pacific Heating & Cooling, our mission is built on a Win3 culture - ensuring success for our customers, our employees, and our company. As a family-owned and operated business, we treat each team member as part of our extended family. We offer: Top-tier compensation (based on experience) 100% employer-paid medical, dental, and vision premiums for employees 50% employer-paid premiums for family members Paid vacation, holidays, personal, and sick time 401(k) with employer matching and profit sharing Life insurance and long-term care insurance Company-provided vehicle and vehicle allowance Company-paid training and development Company events, family-friendly gatherings, and twice-monthly company breakfast Compensation & Benefits Salary: $93,000-$110,000 annually, DOE Comprehensive benefits package including: 401(k) with matching Medical, dental, and vision insurance Paid time off Employee discount Life insurance Benefits are subject to eligibility requirements and company policies. Schedule & Location Full-time: Monday-Friday Day shift: 7:00 am - 4:00 pm In-person position Lakewood, WA (relocation required prior to start) Pacific Heating & Cooling was founded in 1984 with a simple promise: deliver comfort you can count on, with service that never cuts corners. That promise still guides every decision we make today. While many HVAC companies have sold to private equity firms, we've remained proudly family-owned, community-centered, and locally operated. This stability allows us to focus on what matters most: our team members, our customers, and the neighborhoods we serve. We're still guided by the same values that built this company: Integrity, Compassion, Teamwork and Excellence . And we're still doing the work the right way - every home, every visit. We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. We make hiring decisions based solely on qualifications, merit, and business needs at the time. Benefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Work Location: In person #J-18808-Ljbffr