Donor Engagement Specialist

Donor Stewardship Coordinator

Strengthens relationships with donors who give gifts of less than $500 and those who have recently become recurring donors. Focuses on personally stewarding annual givers, discovering more about their philanthropic interests, and ensuring each supporter feels valued and connected to Boys Town's mission.

Major Responsibilities & Duties:

• Makes thank-you calls to donors who contribute gifts under $500 and new recurring donors to express gratitude for their support. Sends update and engaging emails and or thank you cards when calls are not a viable option.
• Engages donors in meaningful conversations to learn more about their motivation for giving and their connection to Boys Town.
• Accurately records donor interactions in the donor database, ensuring timely and complete documentation of insights gained.
• Serves as a friendly, informative, and professional point of contact for donors, enhancing their experience with Boys Town.
• Contacts donors to invite them to increase their impact by becoming recurring donors.
• Maintains a small portfolio of donors.
• Identifies donors that have a strong affinity for Boys Town and a high giving capacity and connects them with a regional philanthropy officer.
• Assists in working with the Donor Relations team in processing gifts during the busy season.
• Assists in special projects to steward our donors as needed.
• Ensures review of donor records for donor integrity, accurate phone numbers, emails, addresses, etc. as well as no duplicate records.

Knowledge, Skills, and Abilities:

• Strong verbal and written communication skills, with the ability to connect authentically with donors.
• Ability to accurately capture donor interactions and information in the database.
• Comfortable working with donor databases, CRM systems, and Microsoft Office Suite.
• Ability to manage multiple calls per day while maintaining quality interactions and meeting performance expectations.

Required Qualifications:

• Associates degree or equivalent combination of education and experience.
• Ability to work weekends as needed required.

Preferred Qualifications:

• Prior experience in customer service, donor relations, fundraising, or telemarketing preferred.

Other Duties:

• This job description incorporates the essential functions and duties required for this position. However, other duties may be required and assigned at times and as determined by a supervisor in order to meet the needs of the organization.
• Serves as a role model in carrying out activities and behaviors that reflect the values and principles of the Boys Town mission.

Physical Requirements, Equipment Usage, Work Environment:

• Position is relatively sedentary in a normal office administrative environment involving minimum exposure to physical risks. Will use office equipment such as a computer/laptop, monitor, keyboard, and a general workstation set-up.

Care and respect for others is more than a commitment at Boys Town – it is the foundation of who we are and what we do.

At Boys Town, we cultivate a culture of belonging for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

About Boys Town:

Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference.

Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities. A unique feature for employees and their dependents enrolled in medical benefits are reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location. Additional costs savings for the employee and their dependents are found in our pharmacy benefits with low to zero-dollar co-pays on certain maintenance drugs. Boys Town takes your mental health seriously with no cost mental health visits to an in-network provider. We help our employees prepare for retirement with a generous match on their 401K or 401K Roth account. Additional benefits include tuition reimbursement, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life.

This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at View phone number on click.appcast.io.