Leasing Specialist

Overview Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. Every day is an opportunity to make a difference in someone's life by helping residents call one of our communities home, providing excellence in customer service, and championing our workforce. Role The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community. The incumbent must possess a high degree of professionalism and positive engagement for residents and the workforce. Key Responsibilities Customer Service & Sales Provide A+ customer service at all times. Greet and qualify all prospects. Record all telephone and in-person visits on guest cards. Inspect models and communicate related service needs to the Community Manager. Demonstrate product knowledge to prospect needs and close the sale. Have the prospect complete the application and secure a deposit in accordance with company procedures and Fair Housing requirements. Update availability report and process applications for approvals. Ensure the apartment is ready for the resident to move in on the agreed date. Follow up on prospects that did not close and refer them to sister communities as needed. Secure new resident signature(s) on appropriate paperwork prior to move‑in and orient new residents to the community. Assist in monitoring renewals and follow up on renewal notices. Administrative Accept rental payments. Type lease and complete appropriate paperwork, entering accurate information into the Yardi System. Maintain current resident files and distribute all company or community‑issued notices. Maintain accurate monthly commission records for leases and renewals. Assist the management team with other tasks as required. Implement community policies consistently. Resident Retention Receive resident calls and in‑person visits, listening to requests, concerns, and comments. Complete maintenance service requests quickly and inform the maintenance team. Answer resident questions about the community, repairs, rent, and rules; follow up if unable to respond immediately. Communicate with the Community Manager and Maintenance Supervisor to ensure timely repairs. Contribute to community cleanliness and curb appeal. Assist in planning resident events and participate as a host when directed. Adherence to Property Management Rules, Regulations, and Guidelines Conduct all business in accordance with company policies, Fair Housing, the Americans with Disabilities Act, and all industry laws. Maintain compliance files under the direction of the Compliance department and Community Manager. Qualifications Passion for providing exceptional customer service. 2+ years of sales and/or customer relations experience. Experience with low‑income housing and tax credit is highly desired. Bilingual (English & Spanish) highly desired. Thrives in a fast‑paced environment. Flexible schedule that may include evenings and weekends. Solid computer knowledge: Windows (Word, Excel), internet, and e‑mail. Working knowledge of Yardi Voyager Property Management software. Physical Demands & Working Conditions Essential staff, required to report to work and adhere to all safety and business protocols. Frequent sitting and walking. Repetitive use of computer, keyboard, mouse, and phone. Reading, comprehending, writing, performing calculations, and verbal communication. May work at an elevated site or on uneven ground. Occasional squatting, bending, twisting neck/waist, pushing, and pulling. Benefits Culture built on purpose and core values: integrity, caring, continuous improvement. Comprehensive benefits: health, dental & vision, 401(k), personal time off, paid holidays. Growth opportunities based on achievement and internal promotion. Development through online training, classes, and one‑on‑one coaching. Compensation $20 - $21 USD per hour. Diversity & Inclusion Avanath Capital is committed to fostering a culture of diversity, equity, and inclusion. We value employees of all ages, colors, disabilities, ethnicities, family or marital status, gender identity or expression, languages, national origins, abilities, affiliations, race, religion, sexual orientation, socio‑economic status, veteran status, and other unique characteristics. #J-18808-Ljbffr