Business Analyst, Accounts Receivable Governance and Compliance

Business Analyst, Accounts Receivable Governance and Compliance

Chesapeake

Nearest Major Market: Hampton Roads

DSV Air & Sea, Inc., a global leader in transport and logistics, is seeking a results-oriented Invoicing Governance and Compliance Specialist to join the Accounts Receivable team at our US Headquarters in Iselin, NJ (MetroPark area). This vital position is responsible for ensuring end-to-end billing accuracy, compliance with standard operating procedures (SOPs), and timely resolution of customer billing disputes across multiple countries and business units. The position plays a critical role in protecting revenue, improving customer experience, and strengthening global billing controls.

Invoice Compliance & Governance

Ensure adherence to approved billing SOPs and policies

Maintain billing and dispute-management standards across regions and customer segments

Monitor billing accuracy metrics and identify root causes of non-compliant or delayed invoicing

Partner with regional teams to ensure local regulatory and contractual requirements are reflected in billing processes

Customer Dispute Oversight

Work cross-functionally with Commercial, Customer Service, Billing, and Finance teams to ensure disputes are resolved timely and consistently

Track dispute aging, trends, and root causes, and drive corrective actions to prevent recurrence

Ensure dispute handling aligns with customer contracts, pricing agreements, and credit policies

Unbilled Revenue & Reserve Management

Track, analyze, and report unbilled revenue reserves related to billing issues, disputes, or process gaps

Identify systemic issues contributing to unbilled balances and lead remediation efforts

Support month-end, quarter-end, and audit activities related to unbilled revenue and billing compliance

Cross-Functional & Global Collaboration

Support change management efforts for new billing models, systems, or customer requirements

Provide guidance and training on invoice compliance and dispute best practices

Serve as escalation point for complex billing or compliance issues

Minimum Qualifications

Experience: 5+ years of experience in either: Accounts Receivable / Collections, including dispute management and customer issue resolution OR Logistics, transportation, or supply-chain billing, with direct experience handling freight, accessorial, or service-related billing disputes

Education: Bachelors or Associates degree, or equivalent post-high school education/training.

Technical Proficiency: Demonstrated ability to use Microsoft applications, specifically advanced Excel skills. SAP experience is a strong asset.

Professional Skills: Strong oral and written communication skills. Ability to handle multiple projects and prioritize tasks effectively. Required to interact professionally with customers and internal departments at all times. Ability to work both independently and collaboratively as part of a team. Advanced problem-solving and negotiation skills. High level of attention to detail and accuracy

For this position, the expected base pay range is $65,000.00 – $85,000.00. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources.