Bilingual Branch Receptionist

Position Overview The Bilingual Branch Receptionist supports CrossCountry Mortgage customers and employees by assisting in meeting goals, providing superior customer service, and maintaining excellent communication between corporate and branch offices. Duties include providing timely assistance to all CrossCountry Mortgage customers; administrative support for management level personnel; answering and directing phone calls, packages, and mail to appropriate people and departments, and general office. Job Responsibilities Provide timely assistance to all CrossCountry Mortgage customers. Cover the front desk reception area at all times, securing coverage for absences. Answer all incoming telephone calls, routing to appropriate person or voicemail; update telephone directories as needed. Maintain conference, training, and meeting room calendars. Sort and deliver company mail when necessary. Sign for overnight delivery packages as needed. Create shipping labels for outgoing packages (Federal Express, UPS, etc.), as needed. Assist with the coordination of lunches for meetings and events. Provide management with administrative support on a variety of projects; maintain discretion in handling all management requests. Assist manager as needed and directed. Order and obtain office supplies as required. Stock inventory in all areas weekly (or as needed). Handle client and employee inquiries and cultivate working relationships. Perform all other duties as requested or assigned. Ability to perform tasks and complete projects with minimal supervision. Qualifications and Skills Fluency in Spanish and English to communicate effectively with internal and external customers, who may speak only English or Spanish. High School Diploma or equivalent. Two years’ experience in a similar administrative role. Excellent attention to detail. Proficient with commonly used office software, including but not limited to MS Word, Excel, PowerPoint, Outlook, as well as telephone and internet communications. Ability to handle confidential information. Ability to make independent decisions. Customer service driven; responsive to client issues and concerns. Ability to handle multiple tasks simultaneously. Ability to communicate effectively. Benefits CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, 401K, short-term disability, employee assistance program, and wellness program. Equal Employment Opportunity CrossCountry Mortgage, LLC supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law. #J-18808-Ljbffr CCM CrossCountry Mortgage, LLC