Specialized Travel Counselor - VIP

Amex GBT Travel Specialist

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Work in a high-touch service environment booking travel and accommodation for top clients at Amex GBT. This is a remote role where you'll collaborate with your team to deliver creative travel solutions and an outstanding service experience. If you're curious, collaborative, and thrive in an environment that values quality of interactions over call volume, this may be the perfect role for you.

What You'll Do

• Manage complex, high-touch travel for VIP, entertainment, sports, and production clients
• Book and accurately manage air, hotel, rail, and ground travel, including multi-destination itineraries
• Support production, publicity, and group travel (press junkets, events, non-employee travel)
• Handle specialized requests (upgrades, charters, meet & greet, group seating, excess baggage, logistics)
• Provide proactive, policy-compliant travel recommendations
• Resolve disruptions, escalations, exchanges, waitlists, and complex fare issues
• Coordinate group and event travel, including reconfirmations and vendor liaison
• Maintain accurate records, direct billing, and assist with T&E reconciliation
• Build strong relationships with clients, coordinators, and suppliers
• Safeguard confidential traveler and talent information

What We're Looking For

• 7+ years of customer service experience, including 5+ years in travel counseling
• Background in VIP, entertainment, production, sports, or specialty travel preferred
• Expertise in Sabre / Power Turbo GDS
• Strong communication, attention to detail, and problem-solving skills
• Advanced knowledge of global travel and routing
• Ability to multitask in fast-paced, evolving environments
• Proficiency in Microsoft Office
• Flexibility to work weekends and/or evenings (Traveler Care unit is a 24/7 operation)
• Commitment to delivering exceptional service experiences
• Ability to thrive in a collaborative, remote team environment

Location: United States

The US national base salary range for this position is from $46,200.00 - $85,800.00. The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!