Supervisor, Food and Beverage

Ambassador Position at Sesame Place

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!

What you get to do:

You'll provide frontline management supervision in the following areas: Policies and procedures, projects, personnel, security and safety of all Culinary locations. You will lead and inspire a team to deliver great guest experiences from the get-go. You will also:

Lead, motivate, and hold teams accountable to achieve food & beverage performance goals, service standards, and exceptional guest experiences

Supervise, coach, and develop ambassadors and assistant supervisors through ongoing feedback, training, and performance evaluations

Set clear expectations and ensure consistent execution of operational standards, opening/closing procedures, temperature checks and daily priorities

Own labor management by monitoring labor, managing attendance, and monitoring timekeeping to meet operational and budget goals

Drive inventory accountability by overseeing ordering, pars levels, waste control, and product rotation to support profitability and food quality

Ensure compliance with food safety, sanitation and workplace safety standards by actively monitoring operations and coaching in the moment

Consistently practice safe work habits including the use of Personal Protection Equipment (PPE) lifting and reporting unsafe situations

Serve as a point of escalation for guest concerns, resolving issues professionally and authorizing service recovery when needed

Partner with management to implement new initiatives, menu changes, and seasonal programs across assigned locations

Lead inventory counts and ensure accuracy, accountability, and follow-up

Support and lead teams through peak periods, special events, and high-attendance days by maintaining visibility and direction in all locations

Identify operational opportunities and address inconsistencies to improve efficiency, consistency, and team performance

Promote a positive, inclusive team culture focused on engagement, teamwork, and guest-first service

What it takes to succeed:

At least 18 years of age

A valid state driver's license

Have an Associate's degree (A.A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience

Excellent written/verbal communication skills and be able to speak effectively before groups

Have strong basic math skills using whole numbers, common fractions and decimals

Ability to compute rate, ratio, percent, and be able to create and interpret graphs

Have working knowledge of the Microsoft Office Suite

Able to obtain ServSafe Certification upon selection

Able to pass Alcohol training test upon selection

Able to lift 50 pounds with or without accommodations and stand for prolonged periods of time

Able to regularly use hands and fingers, reach with hands and arms, handle, feel, stoop, crawl or kneel

Able to handle multiple tasks and work in a fast paced environment

Able to work indoors and in outside weather conditions (i.e., sunny, wet, cold and/or humid conditions)

Able to positively interact with park guests and coworkers of all ages, different ethnic/cultural backgrounds and/or language, and individuals with special needs

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.