Patient Access Liaison- Uplizna Neuro -Southeast

Patient Access Liaison (PAL) Amgen is a global biotechnology company dedicated to improving patient lives through innovative medicines. In this field‑based role, the Patient Access Liaison (PAL) supports patients, caregivers, healthcare providers, and sites of care in navigating insurance coverage and reimbursement pathways for Amgen therapies. The PAL serves as a key resource for understanding payer requirements, prior authorization processes, reimbursement considerations, and available patient support resources. Working collaboratively with internal teams—including Market Access, Medical Affairs, Advocacy, Marketing, Case Management, and Site of Care—the PAL ensures timely and sustained access to therapy by addressing reimbursement barriers and educating stakeholders. Key Responsibilities Patient Access and Reimbursement Support Serve as a resource on patient access and reimbursement for infused and specialty therapies. Assist patients, caregivers, and healthcare providers in navigating insurance benefits, prior authorization requirements, and reimbursement processes. Support the identification and resolution of access challenges, including coverage questions, prior authorization barriers, and denied claims. Provide education regarding coding and billing considerations relevant to therapy access. Patient and Caregiver Engagement Develop relationships with patients and caregivers through phone, virtual, and in‑person engagement. Secure written or electronic patient HIPAA authorization within assigned geography. Assess individual patient needs and provide education and resources that support access to therapy. Educate patients on coverage considerations and steps to obtain prior authorization. Provide information regarding co‑pay assistance programs, national foundations, and free drug programs when appropriate. Provider and Site‑of‑Care Education Educate physician offices and sites of care on therapy coverage pathways and reimbursement processes. Explain common prior authorization requirements, coding considerations, and billing practices. Support healthcare providers and infusion centers in navigating reimbursement questions related to patient cases. Access Issue Resolution Investigate patient access challenges before and after infusion. Support physician offices and sites of care in reviewing denied claims and identifying next steps. Escalate complex or systemic reimbursement issues to appropriate internal stakeholders. Cross‑Functional Collaboration Partner with internal stakeholders to support patient access initiatives. Coordinate with partners to ensure resources are available for patient access. Share field insights regarding payer policies and reimbursement challenges. Compliance, Safety, and Operational Excellence Adhere to company policies, compliance guidance, and applicable federal, state, and local regulations. Ensure activities align with HIPAA privacy requirements and internal compliance guidelines. Report adverse events and product complaints according to pharmacovigilance processes. Maintain accurate documentation of activities and interactions in Amgen’s internal system. What We Expect Of You Basic Qualifications Level 5: Doctorate degree. Level 5: Masters degree and 2 years of patient services and/or access and reimbursement experience. Level 5: Bachelor’s degree and 4 years of patient services and/or access and reimbursement experience. Level 5: Associate’s degree and 8 years of patient services and/or access and reimbursement experience. Level 5: High‑school diploma/GED and 10 years of patient services and/or access and reimbursement experience. Level 6: Doctorate degree and 2 years of patient services, access and reimbursement experience. Level 6: Master’s degree and 4 years of patient services, access and reimbursement experience. Level 6: Bachelor’s degree and 6 years of patient services, access and reimbursement experience. Preferred Qualifications Experience supporting buy‑and‑bill or infused pharmaceutical therapies. Experience with rare disease or orphan drugs. Clinical background such as nursing or allied health. Understanding of reimbursement processes including prior authorization, appeals, and denied claims management. Knowledge of HIPAA guidelines and FDA regulatory requirements. Familiarity with internal and OIG compliance guidelines. Strong analytical and problem‑solving skills. Excellent written and verbal communication skills. Ability to manage complex patient situations and resolve access barriers. Experience working in cross‑functional field teams. Proficiency in Microsoft Office, CRM, AI, and relevant systems. Knowledge of coding and billing. Experience with patient support programs. Knowledge of compliance and privacy requirements. Learning agility. Decision quality. Stakeholder engagement. Ability to respond rapidly to urgent access needs to prevent treatment delays or lapses. Ability to operate effectively in matrix field environments. Travel up to 50%, including occasional overnight and weekend commitments. What You Can Expect Of Us Amgen offers a comprehensive total rewards plan, including a competitive salary range, health and welfare plans, financial plans for retirement, flexible work models, and career development opportunities. The annual base salary range is $158,394 – $193,988 for Level 5 and $164,276 – $222,256 for Level 6. Actual salary will vary based on experience and qualifications. Additional benefits include: Retirement and savings plan with generous company contributions. Group medical, dental and vision coverage. Life and disability insurance. Flexible spending accounts. Discretionary annual bonus program. Stock‑based long‑term incentives. Award‑winning time‑off plans and bi‑annual company shutdowns. Flexible work models, including remote work arrangements where possible. Equal Opportunity Statement Amgen is an equal‑opportunity employer and will consider applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will provide reasonable accommodation to individuals with disabilities to participate in the job application and interview process and to perform essential job functions. #J-18808-Ljbffr