Contract Manager / Account Manager

Title: Contract Manager / Account Manager
Location: New Orleans, LA
Work authorization: US Citizen

Position Overview
The Contract Manager is STSI's on-the-ground representative responsible for all day-to-day contract performance at Client location. This is a required Key Personnel designation. The Contract Manager coordinates Contractor personnel, ensures compliance with contract terms, conducts bi-monthly status meetings with the IT Director, and serves as the primary escalation point for all performance matters. This position may not be removed without prior written Client approval.

Key Duties
• Serve as STSI's primary point of contact with the Client IT Director and OCIO leadership
• Conduct bi-monthly status meetings with the Client IT Director; ensure weekly written project status reports are submitted on time
• Oversee day-to-day performance of all Contractor personnel across all active Task Orders
• Manage staffing: candidate submissions, onboarding, background check compliance, and performance management
• Maintain all required reports: help desk metrics, system availability, position status, security incident summary, work plan updates
• Develop and annually update the Contractor Training Plan and submit to IT Director within 30 days of contract start
• Coordinate hurricane/emergency staffing rosters (ER1/ER2) before each June 1 hurricane season
• Lead transition activities during contract startup (90-day plan) and Civil Service workforce transitions
• Initiate quarterly corporate communications; coordinate annual STSI executive site visit to New Orleans
• Monitor and maintain 85%+ annual personnel retention rate; prepare corrective action plans if threshold is missed

Required Qualifications
• Bachelor's degree in IT, Business Administration, or related field
• Minimum 7 years of IT services management experience, including client-facing contract management
• Demonstrated experience managing multi-disciplinary IT teams in a public-sector or utility environment
• Louisiana-based (or able to relocate); must provide regular on-site presence in New Orleans
• Strong knowledge of IT service delivery, SLA management, and staffing operations

Preferred Qualifications
• PMP or equivalent project/program management certification
• Experience with ITIL service management frameworks
• Prior experience managing contracts for a government or utility authority

Mission Statement

Softthink Solutions' mission is to drive continuous innovation in IT services by prioritizing product development and implementing trustworthy computing practices. Our focus on secure and reliable product delivery is backed by sound business practices and a commitment to the long-term satisfaction of our clients in every project, regardless of its size or complexity.

Through our innovative solutions and dedicated team of experts, we strive to exceed our clients' expectations and set the standard for excellence in the IT industry.

Vision Statement

At Softthink Solutions, our vision is to be a trusted partner for our clients, empowering them to bring their ideas to life in the most efficient and effective manner possible. We are committed to using established best practices, industry-standard processes, and cutting-edge technology to deliver top-notch solutions that exceed expectations.

Our goal is to be recognized as leaders in the industry for our innovative, reliable, and secure IT services and solutions, and to drive the success of our clients through every project we undertake.

Careers

STSI is an independent US-based Software services and consulting partner with a primary focus on long-term relationships with both clients and team members.

STSI offers team members cutting-edge technology, training, and career guidance to expand and grow their skill sets and bring maximum value to our clients.

STSI is constantly reviewing and expanding its people strength and strives to optimally match client needs to team member talents. We are a people-oriented company seeking the best and brightest to join our team. We work with a variety of employment statuses - from citizens to permanent residents to H1B and EAD immigrants. We have openings for entry level as well as senior positions across a variety of specializations with active in-house and client projects.

In an industry that's constantly reinventing itself, STSI challenges its team members and consultants with engagements that involve specialized services and advanced IT solutions - applying agile development principles, methodical planning, creative thinking, and continuous learning. A dynamic environment keeps our team members ahead of the curve by providing:

• Opportunities to work with leading multinational clients.
• A comprehensive portfolio of solutions that span leading-edge technologies from Enterprise Architecture to Business Intelligence to Quality Assurance
• Established methodologies, processes, and mentoring to maximize efficacy and efficiency.
• A growing R&D division continually exploring and pioneering the latest technological developments in a variety of disciplines.