Fulfillment Associate

Reports to: Warehouse Operations Manager / Fulfillment Lead About White River Fulfillment Fulfillment Associate Location: Spring Hill, TN Employment Type: Full-time, On-site Reports to: Warehouse Operations Manager / Fulfillment Lead About White River Fulfillment White River Fulfillment is a Nashville-based third-party logistics provider specializing in e-commerce fulfillment, warehousing, and shipping solutions for online retailers and growing brands. Founded in 2023 by experienced e-commerce operators, we were built to support fast-moving, scaling businesses with dependable execution and personal service. As a one-stop fulfillment partner, White River provides same-day order fulfillment, accuracy guarantees, and customized service tailored to every client’s needs. Our team works in a clean, modern, Class-A warehouse in Spring Hill—and we take pride in building a workplace that is hardworking, collaborative, and genuinely fun. The Opportunity White River Fulfillment is hiring a dependable, detail-oriented Fulfillment Associate to join our outbound team. We utilize a high-tech fulfillment stack, including ShipHero WMS and a Pick-to-Light system, to ensure we maintain our 99% accuracy rates while keeping the pace fast and the work efficient. In this hands-on role, you will be responsible for picking and packing orders for some of the coolest growing brands in e-commerce. While you won't be responsible for primary inventory putaway, you will support those roles as needed to ensure the warehouse remains organized and picking lanes are clear. What You’ll Do Tech-Enabled Fulfillment (Primary Focus) Pick-to-Light Execution: Use our Pick-to-Light visual guidance system to quickly and accurately identify items for outbound orders, minimizing walking time and errors. ShipHero WMS Management: Utilize ShipHero on mobile devices to scan barcodes, verify SKUs, and manage the digital lifecycle of every order. High-Accuracy Packing: Pack orders efficiently according to brand-specific requirements (e.g., custom tissue wraps, stickers, or specific marketing inserts). Quality Control: Perform final visual inspections and barcode verification to ensure every box contains exactly what the customer ordered. Output Goals: Stay active and engaged to meet daily fulfillment targets and ensure all orders are carrier-ready for same-day shipping. Operational Support Team Collaboration: Assist the inventory and receiving teams with "spot support" to keep the warehouse organized (e.g., clearing pallets or helping with workflow overflow). Kitting & Projects: Execute manual assembly projects, such as building subscription boxes, kitting multi-packs, or applying custom labels. Returns Support: Assist with inspecting returned items and sorting them based on quality and brand guidelines. Warehouse Excellence: Maintain clean, stocked, and organized packing stations within our Class-A facility. What We’re Looking For Tech-Savvy: You are comfortable working with Warehouse Management Systems and visual tech. Experience with ShipHero is a huge plus, but the ability to learn a mobile-driven workflow is a must. Detail Obsession: You understand that in a 3PL, the "little things" like a specific sticker or the right box size are what make our clients successful. Reliability: You show up on time, every time. Our warehouse is a team sport. Active Pace: Ability to stand and walk for a full shift and lift/move packages (up to 40-50 lbs) as needed. Communication: A positive attitude and the ability to communicate clearly with leads and teammates. Preferred Qualifications Previous experience in a 3PL or high-volume e-commerce warehouse. Specific experience with ShipHero WMS. Experience using Pick-to-Light or Put-to-Light systems. Why White River Fulfillment Best-in-Class Tools: We don't use "entry-level" tech. You'll work with ShipHero and Pick-to-Light systems that make your job more efficient and less stressful. Top-Tier Facility: Work in a clean, bright, Class-A warehouse environment in Spring Hill. Fun Culture: We’ve built a team that actually enjoys working together. We move fast, but we have fun doing it. Nashville Growth: Be part of a local success story. We are a young, scaling company with real opportunities for reliable people to move up. White River Fulfillment is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr