IT Systems Event Manager

WHAT YOU WILL DO:

Identifies network and service outages, escalates issues to appropriate agencies (to include Core Services, Network Infrastructure, Executive/VIP Communications Teams, Integration Lab, Cyber Operations, Cross-domain Solutions, Security Cooperation Offices/US Embassies, Foreign Military Sales Field Service Representatives), and facilitates the resolution of outages and issues. Utilizes various network monitoring tools such SolarWinds, Splunk, SCOM, NAGIOS, and Dynatrace to monitor network health Submits and manages incident tickets in ServiceNow (Information Technology Service Management ticketing system) Prepares and delivers reports, email notifications, and briefs using various tools and applications, such as MS Office Suite, MAVEN, and SharePoint. Coordinates and leads restoration of services across the enterprise and different technical disciplines. Collaborates with subject matter experts and technicians to develop strategies for preventive maintenance, changes to monitoring posture, and changes to event management response procedures. Monitors server‑based change actions for effects to the network and system performance. Executes Standard, Normal, and Emergency Changes (service interruptions) notification procedures listed in the Forward Schedule of Change SharePoint portal. Manages digital wall displays with various Monitoring tools and network presentations Manages Data Center Expert for temperature monitoring Performs troubleshooting, change, rollbacks or fix actions accordingly. Researches and resolves user issues through direct contact with customers by telephone and walk‑in support. Monitors Exchange system servers for proper functions, to include Outlook Web access for offsite personnel. Actively monitors and assures the availability of Virtual Desktop Interfaces so end users can logon to the network with no issues or delays.

WHAT YOU WILL NEED:

Bachelor’s Degree and 2+ years of IT systems support experience; OR, High School equivalent and 5+ years of IT systems support experience. Experience troubleshooting servers (physical and virtual), Storage Area Networks (SAN), software applications, firmware, network security, Systems Center Operations Manager (SCOM) and SolarWinds. Required cert: IAT-2 (i.e., CompTIA Security +) Proficient in Microsoft Office products (Project, SharePoint, Outlook, Word, Excel) Working knowledge with MAVEN, NAGIOS and Dynatrace Strong analytical and decision‑making abilities Exceptional communication skills – both written and verbal Previous experience at USCENTCOM or the CENTCOM AOR a plus Must have a current/active Top Secret/SCI Clearance U.S. citizenship required due to the required TS/SCI clearance Must be able to work on site at MacDill AFB

DESIRED CERTIFICATIONS:

ITIL Foundation certification preferred or experience with ServiceNow VMware Certified Professional (VCP) Systems Center Operations Manager (SCOM) Exam

WHAT GDIT CAN OFFER :

K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting‑edge technology you can learn from and apply to solve real world problems Rest and recharge with paid vacation and holidays #J-18808-Ljbffr Dormont Manufacturing Co