Guest Services Associate

A & M Salon Services LLC

Parkton, MD

Job Description
Job Description
The Guest Services Associate plays a vital role in delivering exceptional service to spa and salon guests. Working within a team and reporting to the Guest Services Manager, this position focuses on ensuring proficient check-in and check-out processes, managing reservations, and providing assistance with customer inquiries. The associate also actively engages in upselling services and products to enhance the guest experience.

Responsibilities
Assist guests with inquiries and provide excellent customer service
Manage check-in and check-out procedures efficiently
Handle reservation management to optimize scheduling
Answer telephone calls promptly and professionally
Promote and upsell spa and salon services to guests

Required Qualifications
At least 1 year of customer service experience
High school diploma or equivalent
Strong communication and problem-solving skills
Proficient with Point of Sale (POS) systems
Ability to multitask and work effectively within a small team
Strong time management abilities
Experience with Meevo software
\nCompany Description
Full service spa & salon entering its 25th year of business in Northern Baltimore County and continuing to grow.

Company Description

Full service spa & salon entering its 25th year of business in Northern Baltimore County and continuing to grow.

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Vacancy posted 4 days ago

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