Help Desk Technician I-II

Job Description

Job Description

Have you turned it off and turned it on again?  Are you the person everyone turns to when their computer won’t cooperate? If so, we want you on our IT team at Cook Inlet Housing Authority (CIHA)! We’re looking for a Help Desk Technician who’s ready to jump in, troubleshoot, and keep our team running smoothly. 

What’s in It for You?  

• Collaborative work with a super smart, forward-thinking team that has permission to provide innovative solutions to organizational challenges.  
• Opportunities to grow and learn not only in your department but also within the organization. 
• Professional development and trainings related to your career and industry. 
• A workplace where your contributions make a real difference. 
• Work that helps change our community for the better. 
• Competitive salary and benefits package;  
• • Compensation: $31.25 – $37.26 per hour (DOE) 
  • Medical plans offered through the Federal Employee Health Benefits (FEHB) Program 
  • Employer-paid Dental and Vision coverage 
  • Employer-paid Group Life Insurance, AD&D, Short-Term Disability, and Long-Term Disability  
  • Generous Paid Time Off (PTO) Accrual & Paid Holidays 
  • State of Alaska PERS/SBS Retirement  
  • Plus many other supplemental insurance offerings  

What You’ll Be Doing: 

Be the IT Hero: 

• Help our team solve their tech troubles—big and small. 
• Answer questions, provide advice, and make tech life easier for everyone. 
• Keep track of issues and follow up to make sure they’re fully resolved. 

Keep Things Running Smoothly: 

• Set up, troubleshoot, and maintain computers, software, and networks. 
• Manage user access and permissions (so the right people have what they need!). 
• Keep our systems updated and secure. 
• Keep track of IT inventory and software licenses. 

Make Tech Less Scary: 

• Train staff on our tools and apps so they feel confident using them. 
• Work with our in-house Communications team to help create easy-to-follow guides for common tech questions. 

What We’re Looking For:  

We are looking for the IT professional who will fit with our established team. Skills are important but who you are and how you show up matters to us—whether you're just starting out in IT or have years of experience. Here’s what we’re after: 

• Attention to detail matters to you even if it doesn’t seem to matter to others. 
• Ability to quickly shift gears, juggle priorities, and meet multiple deadlines. 
• Strong critical thinking and problem-solving capabilities. 
• Magic power to effectively code switch geek speak into layman’s terms, in both written and verbal communications. 
• Someone who’s dependable, proactive, and likes working collaboratively. 
• Familiarity with Microsoft Office Suite, Windows operating systems, and basic network troubleshooting. 
  
   

Help Desk Technician I 

• Associate’s degree in information technology/computer science or closely related field. Experience may be substituted on a year-for-year basis. 
• 1 year of IT or technical support experience. 
• 2 years of customer service experience. 

Help Desk Technician II (Everything from Level I, plus:) 

• 2-3 years of IT experience, particularly in network or desktop support. 
• 3-4 years of customer service experience. 
• Preferred certifications: CompTIA A+, Network+, or Microsoft Certifications. 

Who We Are: 

We’re Cook Inlet Housing Authority – we develop, own, and operate a portfolio of affordable rental housing in the Cook Inlet region of southcentral Alaska. We are leaders in community development and advocacy work around affordable housing.  We are the Tribally Designated Housing Entity for Cook Inlet Region Inc. We believe in partnership and collaboration. Our mission is to create housing opportunities that empower our people and build our community.  Our work vibe is collaborative. If making a difference in the community matters to you, we may be a great fit!  

Cook Inlet Housing Authority provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Employment preference is given to eligible and qualified Alaska Native or American Indian candidates to the extent required or permitted by applicable law.

Our corporate family is a team of passionate, enthusiastic, dedicated and highly qualified people. Our work allows us to create innovative solutions to complex housing issues in our community. We create housing opportunities that empower our people and build our community.

Company Description

Our corporate family is a team of passionate, enthusiastic, dedicated and highly qualified people. Our work allows us to create innovative solutions to complex housing issues in our community. We create housing opportunities that empower our people and build our community.