BUSINESS ANALYST

Job Title: Business Analyst Job Type: (Remote) Job Summary The Business Analyst — Business Process Analysis is responsible for analyzing, documenting, and improving business processes to increase efficiency, reduce costs, improve quality, and support organizational objectives. This position works with business stakeholders, subject-matter experts, technology teams, and project managers to understand current processes, identify gaps and opportunities, and develop practical solutions. Key Responsibilities Analyze existing business processes, workflows, procedures, and operational activities. Conduct current-state and future-state process assessments. Document business processes using flowcharts, process maps, workflows, and standard operating procedures. Identify process gaps, inefficiencies, bottlenecks, redundancies, and control issues. Gather and document business requirements through interviews, workshops, meetings, observations, and surveys. Work with stakeholders to understand business needs, objectives, pain points, and operational challenges. Develop business requirements documents, functional requirements, process specifications, and use cases. Translate business requirements into clear and actionable process and system requirements. Analyze the impact of proposed process changes on people, systems, data, controls, and operations. Recommend process improvements that increase efficiency, productivity, quality, and customer satisfaction. Develop future-state process models and improvement plans. Support business process redesign and transformation initiatives. Identify opportunities for process automation and technology enablement. Collaborate with IT, project management, operations, finance, and other functional teams to implement process improvements. Develop process performance metrics and KPIs to measure improvement. Analyze operational data to identify trends and support process improvement recommendations. Facilitate stakeholder workshops and process-mapping sessions. Support user acceptance testing (UAT) by developing test scenarios, test cases, and acceptance criteria. Assist with implementation, change management, training, and adoption activities. Monitor implemented processes and evaluate whether expected improvements have been achieved. Maintain process documentation and ensure updates are communicated to relevant stakeholders. Identify and document business risks, dependencies, assumptions, and constraints. Prepare presentations, reports, process diagrams, and recommendations for management. Support continuous improvement initiatives and identify opportunities for standardization. Ensure business processes comply with organizational policies, procedures, controls, and applicable requirements. Qualifications Bachelor's degree in Business Administration, Management, Information Systems, Operations, Finance, or a related field. 2–5 years of experience in business analysis, process analysis, operations, process improvement, or a related field. Experience documenting and analyzing business processes and workflows. Strong requirements-gathering and stakeholder-interviewing skills. Experience creating process maps, flowcharts, business requirements, and functional specifications. Strong analytical and problem-solving skills. Proficiency with Microsoft Excel, Word, PowerPoint, and process documentation tools. Experience with tools such as Visio, Lucidchart, Miro, Jira, Confluence, or similar platforms. Excellent written and verbal communication skills. Ability to work effectively with both business and technical teams. Preferred Qualifications CBAP, CCBA, PMI-PBA, or other business analysis certification. Experience with Lean, Six Sigma, BPM, or continuous improvement methodologies. Experience with Agile, Scrum, or Waterfall project environments. Experience with process automation and digital transformation initiatives. Knowledge of BPMN or other business process modeling standards. Experience with ERP, CRM, workflow, or enterprise business applications. Experience supporting software implementation projects. Experience with data analysis and business intelligence tools such as Power BI or Tableau. Key Skills Business Process Analysis Process Mapping & Modeling Requirements Gathering Business Requirements Documentation Process Improvement Workflow Analysis Gap Analysis Root-Cause Analysis Business Process Reengineering Stakeholder Management Data Analysis KPI Development User Acceptance Testing Change Management Process Documentation Microsoft Visio / Lucidchart Jira / Confluence Agile / Scrum Lean / Six Sigma Problem Solving Core Competencies Process Analysis: Ability to understand complex business processes and identify opportunities for improvement. Requirements Analysis: Ability to gather, analyze, document, and validate business and functional requirements. Problem Solving: Ability to identify root causes and develop practical, sustainable solutions. Stakeholder Management: Ability to work effectively with stakeholders at different organizational levels. Communication: Ability to clearly communicate process requirements, findings, recommendations, and changes. Analytical Thinking: Ability to use qualitative and quantitative information to support business decisions. Process Improvement: Ability to redesign workflows and recommend improvements that increase efficiency and reduce operational risk. Documentation: Ability to create clear and accurate process maps, requirements documents, procedures, and supporting materials. #J-18808-Ljbffr