Customer Service Representative

Overview The Customer Service Representative supports Subzero Engineering customers across data center containment, cleanroom, and custom enclosure solutions. This position is pivotal in delivery exceptional customer service, through timely communication, accurate order management, and proactive issue resolution. This role partners with Sales, Sales Application Engineering, Accounting, and other departments to ensure a smooth customer experience from first contact through shipment Benefits medical, dental, and vision insurance company-paid life insurance short-term and long-term disability flexible spending accounts (FSA) health savings accounts (HSA) three weeks of paid time off (PTO) parental leave 9 paid holidays various optional benefits 401(k) plan with a company match Responsibilities Respond promptly and professionally to customer inquiries across phone, email, and digital platforms. Provide accurate information on products, pricing, and order status. Address concerns professionally, ensuring timely and effective resolution. Build and maintain strong relationships through clear communication, empathy, and follow-through. Manage competing customer and order priorities, ensuring orders are processed accurately and within required timelines. Prioritize multiple customers’ demands while maintaining accuracy and professionalism under time pressure. Facilitate the setting up of new customers in the ERP system, ensuring all data is complete and correct. Verify and enter orders into Infor following established naming, revision, and documentation standards. Monitor and update order status, providing real-time information to customers and internal teams. Collaborate with Operations, Engineering, Sales, and Shipping to ensure on-time delivery and resolve any delays or discrepancies. Provide accurate shipping and handling quotes for our SAE team. Maintain advanced proficiency in ERP, CRM, and customer support platforms. Generate and update reports related to customer orders, service metrics, and performance data. Support CRM and project management tools as required. Maintain accurate documentation of customer interactions, quotes, and transactions. Develop a solid understanding of Subzero products, configurations, and applications. Education High school diploma or GED required Associate's degree in Business, Communications, or a related field preferred Experience Minimum of 2 years of customer service, customer support, order management, inside sales support, or related experience in a manufacturing, industrial, technical, or B2B environment. Experience processing customer orders, quotes, and maintaining accurate records within an ERP system. Experience in a manufacturing, data center infrastructure, cleanroom solutions, enclosure systems, or other technical product environment strongly preferred. Skills Proficiency with Microsoft Office Suite (Outlook, Word, Excel) and experience using ERP, CRM, and customer support platforms. Demonstrated ability to manage multiple priorities, meet deadlines, and maintain a high degree of accuracy in a fast-paced environment. Excellent verbal, written, and interpersonal communication skills with a strong customer-service orientation. Strong organizational, analytical, problem-solving, and time-management skills. Knowledge Must be able to read, write, and speak English proficiently. Experience with Infor ERP, Salesforce, or similar enterprise software preferred. Knowledge of order fulfillment, logistics, shipping processes, and customer account management preferred. Continuous improvement, Lean manufacturing, or process improvement experience is a plus. NOTE: You will always speak directly with a Senneca team member before receiving any offer of employment. Senneca will never extend a job offer without a formal interview process. Senneca Holdings is a diversified management and holding company whose companies are focused on the specialty door industry. Senneca oversees the operations of its companies, allocates resources among them, and helps to improve the performance of its operations. Senneca seeks out acquisition opportunities that strengthen our position in a business segment as well as companies that will diversify our portfolio of specialty doors. Legal Disclaimer: Our company provides equal employment opportunities (EEO) view full text to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. view full text website: senneca.com #J-18808-Ljbffr Senneca Holdings