Customer Service Representative

Customer Service Representative

Come join our growing family!

We keep on growing because we only hire the best, and our customers love us for it. You've probably seen our trucks and our ads. What you don't know is what it's like to be part of a team like this - how much you feel appreciated when you don't cut corners, how much we invest in your growth, and how rewarding it feels when customers request you by name. People often come to Peaden looking for a job. They stay because they find a fulfilling career, room to grow, and opportunities to excel.

We're a team of home service experts who go the extra mile to deliver comfort and peace of mind through our plumbing, air conditioning, and electrical services.

The Big Task

You'll be the first point of contact for our customers - providing 5-star service over the phone. You'll handle inbound calls from homeowners across our service area, listen to their needs, and convert them into book service appointments with professionalism and accuracy.

Hours: 10:00 AM–7:00 PM & 1:00 PM–10:00 PM during the summer.

Key Sub Tasks

• Deliver a welcoming and professional first impression on every call.
• Listen closely to customer needs and book the correct service type.
• Outbound calls to schedule member benefits.
• Capture accurate information and enter it into our system efficiently.
• Educate customers on available products, maintenance plans, and promotions.
• Maintain communication with all departments, including management
• Remain calm and professional under pressure.
• Participate in ongoing training to build confidence and grow professionally.
• Represent Peaden's values with integrity and genuine care for every customer.

What We Offer

• Medical, Dental, and Vision Insurance
• Company-Paid Long-Term Disability
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• A Family Atmosphere. We care about our team - and expect you to bring that same caring attitude when you join. You'll do more than just work here - you'll build lifelong friendships and be part of a team that supports each other every day.

What You Bring

• A strong background in customer service (phone or face-to-face)
• Excellent communication and listening skills
• Proficiency with computers and data entry
• Ability to multitask in a fast-paced environment
• A positive, team-oriented mindset
• The drive to deliver an exceptional experience on every call

Peaden is proud to be an Equal Opportunity Employer.

Any conditional offer will be subject to background check, MVR, and drug screen. DFWP