Senior Strategy Consultant

Senior Strategy Consultant

At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution. We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech. At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued. Join us and become part of a company that's empowering people to unlock their digital potential!

Introduction Our mission on the Rapid Experimentation team (aka Rapid X) is to help Fortune 1000 clients achieve their business goals via Optimizely's Experimentation, Personalization, and Collaboration solutions. Our remote, global team is composed of Strategy Consultants, Solutions Architects, Designers, Project Managers, Developers, and QA engineers, allowing us to plug gaps anywhere in our customers' workflows. Whether it be overarching program strategy and governance, campaign execution, results analysis, bespoke technical solutions, or anything in between, we position our customers to increase the velocity of their testing and scale with best practices in mind. We are adding a Senior Strategy Consultant (SC) in North America to help our customers establish, or further, a culture of Experimentation in their organizations.

You will work with teams brand new to testing who need an expert to set the right foundations. You will work with digitally-mature, high-velocity, enterprise customers in need of guidance to solve complex business or governance challenges. You will deliver valuable guidance and formal workshops in a variety of forums, including but not limited to: Recurring status calls QBR sessions Virtual Experimentation Days The occasional on-site visit We are also looking for this hire to be a force multiplier, enabling our internal team to build on their execution foundations to become strategic program leaders. As Optimizely's AI Solution, Opal, continues its rapid growth, we will also be charged with helping customers use AI to drive productivity gains and ROI from their Experimentation efforts.

The ideal candidate is: Passionate about A/B and multivariate testing, personalization, and CRO Confident in high-level understanding of web development concepts (front-end vs. backend, purpose of different environments, HTML vs. CSS vs. JavaScript, etc.) Confident in high-level understanding of AI concepts (agents, agentic workflows, instructions, LLMs, etc.) Excited to explore how AI can be harnessed for better team and client outcomes Fearless and proactive in a start-up environment within a larger organization An executive-level communicator, maintaining confidence and composure when the conversation goes off-script Detail oriented Patient, willing teacher Comfortable working remotely Self-aware – understands when to ask for help Reliable

Job Responsibilities Own a portfolio of clients in North America, nurturing accounts to drive test velocity and scalable program strategy for a high ROI experimentation program Lead internal team enablement efforts for advanced concepts and workshop session preparedness and best practices Run foundational workshops for customers who are new to Experimentation or Personalization Engage with stakeholders representing our high-maturity, enterprise customers, addressing bespoke business challenges Run weekly or bi-weekly calls with your clients where you will discuss the results of recently completed tests, the status of experiments in the design/dev cycle, and strategize on future experiments Help clients find the best methods to show the value of experimentation and personalization within their companies Work closely with team leadership to improve processes, enable customer success, drive revenue, and evolve our services

Knowledge and Experience About you: 5+ years of experience in customer-facing roles in: Analytics, digital customer experience, or conversion optimization Management consulting or in-house strategy for digital or technology firms SaaS, ideally for a customer experience technology Ability to facilitate executive level discussions, understanding the motivations and concerns of C-level executives and connecting your messaging to them Basic understanding of the MarTech landscape and how different SaaS tools are used to achieve different outcomes Ability to explain strategy and concepts to executives, technical teams, practitioners, and other stakeholders Ability to thrive in ambiguity and help define a structure Proven communication and presentation skills Experience in both qualitative and quantitative analysis, financial / business case models Ability to understand, interact with, and advise various C-level stakeholders Familiarity with customer experience technology, able to understand digital analytics and design / product / CRO processes Experience working with sales management and field sales Familiarity with value-based selling or value consulting is helpful Even if you meet 60% of these qualifications, we encourage you to apply! We are looking to create a diverse and multifaceted team. Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.